Patient Advisor

The following are the core responsibilities of the Patient Advisor. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels: a. Maintain and monitor the practice appointment system.

b. Process personal, telephone and e-requests for appointments. c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately.

d. Signpost patients to the correct service. e. Initiating contact with and responding to, requests from patients, team members and external agencies.

f. Photocopy documentation as required. g. Input data into patients healthcare records as necessary.

h. Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team. i. Manage all queries as necessary in an efficient and polite manner.

j. Carry out system searches as requested. k. Maintain a clean, tidy, effective working area at all times.

l. Monitor and maintain the reception area and notice boards. m. Support all clinical staff with general tasks as requested.