Healthcare Advisor

7 days ago


Ventnor, Isle of Wight, United Kingdom One Wight Health Full time
Job Title: Patient Advisor

Job Type: Full-time & Part-time

Salary: Depending on experience

Industries: Administration, Customer Service, General Office

About the Role

Ventnor Medical Practice is seeking a Patient Advisor to work directly with the Practice Service Lead in a collaborative team environment.

The successful candidate will be responsible for:

  • Liaising with multi-disciplinary team members and external agencies to ensure seamless patient care.
  • Processing personal, telephone, and e-requests for appointments.
  • Answering incoming phone calls and transferring calls or dealing with callers' requests appropriately.
  • Inputting data into patients' healthcare records as necessary.

Requirements:

  • GCSE Mathematics and English (C or above)
  • NVQ Level 2 in Health and Social Care
  • Clear, polite telephone manner
  • Competent in the use of Office and Outlook
  • Effective time management (planning and organizing)
  • Ability to follow policy and procedure

Personal Qualities:

  • Flexible and cooperative

Ventnor Medical Practice is committed to providing holistic patient care in a safe, effective, caring, responsive, and friendly environment. We strive to maintain a well-trained, highly skilled clinical and non-clinical team that enjoys a good work-life balance to ensure team resilience.


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