Senior UX Researcher

2 weeks ago


London, Greater London, United Kingdom Just Group plc Full time

We're on a mission to revolutionize retirement
Join our team in an exciting role as a Service & Experience Designer.

This position is key in crafting exceptional experiences for our customers, contributing to our goal of becoming the UK's most loved retirement specialist.

  • Shape end-to-end service experiences using design thinking and UX research
  • Identify opportunities for service enhancement and innovation
  • Implement new service strategies aligned with business goals
  • Influence customer decision-making through behavioural design
  • Conduct in-depth UX research and usability testing
  • Lead workshops and design sprints to develop service design solutions
  • Collaborate with cross-functional teams to ensure alignment on service design initiatives

What we're looking for:

  • Proven experience in customer service design
  • Innovation within growing organizations
  • Worked on high-profile project briefs
  • Expertise in design research and methodologies
  • Familiarity with regulatory principles in service design
  • Knowledge of design thinking methodology
  • Experience in usability testing and UX research

Benefits:

  • Competitive Salary, Pension Scheme, and Life Assurance
  • 25 Days Annual Leave plus an Additional Birthday Day Off
  • Private Medical Cover and Income Protection
  • Generous bonus scheme based on performance
  • Opportunities for career progression
  • Access to Employee Assistance Helpline and Health First Aiders
  • Employee Funded Benefits through Online Portal


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