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Senior Policy Specialist

3 months ago

London, Greater London, United Kingdom Dun & Bradstreet Full time
Dun & Bradstreet unlocks the power of data through analytics, creating a better tomorrow. Each day, we are finding new ways to strengthen our award-winning culture and accelerate creativity, innovation and growth. We are dedicated to helping clients turn uncertainty into confidence, risk into opportunity and potential into prosperity.

Working closely with teams across Europe and North America to implement consistent client experience initiatives based on analysis and actionable insights.

Develop Client Journey Maps utilizing data and research to identify gaps and opportunities for enhancing success, providing stakeholders with clear visualizations.

Generate quarterly Client Experience progress reports for senior leadership, offering insights and recommendations for continuous improvement.
6+ years of experience in a similar position, demonstrating a strong foundation in client experience management.

Proficiency in guiding and facilitating groups to co-create solutions, helping them find the answer and engage in co-creation of solutions, promoting understanding of how their roles are critical in delivering on the brand promise.

Capacity to interpret data and insights effectively, leveraging them to drive client experience objectives consistently and objectively.

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