Product Specialist

2 weeks ago


Worthing, West Sussex, United Kingdom Southern Water Full time

Closing Date

Job Title: Product Specialist OT - Telemetry

Location: Falmer (Brighton) or Durrington (Worthing)

Contract Type: Permanent

Hours: 37 hours/ week

Salary: Up to £56,000 DOE

There has never been a better time to join our organisation as we build towards a greener future, tackling climate change, minimising our environmental impact and reducing our carbon footprint

Big ambitions. Big investment. Big changes. We've a lot to offer IT, analytics and project professionals. We've already grown tenfold in the past couple of years. Now we're underway with our £106 million transformation programme – and we can't wait for what comes next, as part of an evolution so huge it'll change the way we do things forever. There's a buzz across our business. And IT, analytics and projects are at the heart of it all.

There aren't many teams who can say their work is critical to the nation. But it's something we take huge pride in. And it's why we're migrating to leading technology, upgrading networks, replacing vital infrastructure... and more. Helping us shape an IT, analytics and project function that's fit for the future, you'll need an appetite for change and bags of ideas. Our people walk the talk too – driven by a passion to improve our communities and environment.

Job Overview

Reporting to the Operational Technology and Telemetry (OT&T) Portfolio Manager the Operational Technology Product Specialist will be expected to liaise with the Solution Architects, Service Delivery and Project Delivery counterparts, to ensure that new and existing applications are supported & projects are delivered to the highest standards for both the Telemetry and IIoT product sets.

You will be able to identify areas where standards do not exist and produce new guidelines as required. You will carry out daily system checks and ensure all areas of the system are running correctly. This role will need you to support transition, BAU and new project implementations aligned with business objectives including IIoT. Implement new business application software, capturing end user requirements and configuring, testing and integrating as necessary.

Implement new releases of existing business application software, capturing end user requirements and configuring, testing and integrating as necessary.

Responsibilities will include:

Ensure equipment is in working order and escalate any issues

Ensure the maintenance of data quality and escalate any issues

Deliver data to the Data Analytics team for processing

Raising tickets for ground crew to attend any faulty hardware

Liaising with internal and external stakeholders on equipment issues

Working on-call one week in 4 (remotely)

Providing 2nd line support (L2-4 as applicable) for business applications under role scope

About You

High attention to detail

Strong interest in electronics

Experience of working on a ticketing system - ServiceNow/ Jira

Experience of working on large applications, SCADA or industrial controls

Ideally enterprise telemetry industry experience

Some knowledge of basic programming; java/ c#

Some knowledge of databases such as Oracle, PostGres, SQL would be useful

An interest in coding

Excellent problem solving skills

Degree or equivalent qualification or experience in electronics/ technology field

Excellent communicator, both verbally and written

Experience of telemetry and IIoT platform setup, configuration, and troubleshooting

Experience on managing events and alarms in ThingWorx/IIoT platforms

Strong analytical and reporting skills

Package

This role will be full time Monday to Friday 37 hours a week plus on-call one week in four (remotely).

Based in the Falmer (Brighton) office or Durrington (Worthing) or between the two.

Southern Water operate a hybrid approach to working between our office and home; 2 days from home.

We are offering a salary of up to £56,000 per annum depending on skills and experience as well as other benefits including:


• Company and performance-related bonus


• Generous pension with up to 11% company contribution


• Life assurance payment equal to four times your annual salary


• Health benefits through a Cash Plan


• Two paid community volunteering days a year


• 25 days annual holiday


• Occupational health service


• Perkbox benefits offering discounts and savings on several products and experiences


• Study support may be available for job-related qualifications


• We offer competitive maternity leave and flexible return to work options

Join our Telemetry Controls Team and see how far your career could progress with a company committed to career progression, training and development opportunities, our customers and the environment.

Does this opportunity excite you but you're not 100% sure if you meet all the requirements for the role? Or are you concerned that 'normal' office hours aren't possible given your personal circumstances? Whilst we can't accommodate every flexible working request, we'll try to find a practical solution. So why not engage with us and find out more about this role?

Our customers are at the heart of everything we do, because delivering water for life is our core purpose. To achieve this, we need 24/7 support in place to resolve incidents quickly and efficiently. All our employees understand the importance of out-of-hours incident support – because when problems appear, fixing them is our top priority. That's why our people join together and support when and however needed to make sure our customers get the service they deserve. Joining the Southern Water family means you'll become part of our incident support team. During your interview, your manager will speak to you about any incident support rotas that apply to your position.

Privacy Statement:

Please note: If you are an existing Southern Water employee, you will need to confirm within your application that your Manager is aware of your application.

All applicants must be eligible to live and work in the UK. You will need to provide evidence of eligibility (e.g. a passport or long birth certificate and proof of NI) and current proof of address (dated within the last 3 months), will be required as part of the recruitment process. If you do not meet these criteria, your application will not be considered.

#LI-Hybrid #LI-AW1



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