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Health and Wellbeing Specialist
3 months ago
We were founded to fill a gap in the private health screening sector for an affordable, convenient option that meets the highest clinical standards for reporting.
We currently assess around 80,000 customers in over 2000 pop up clinics across the UK and the Republic of Ireland.
Bluecrest can assess for a range of different factors including heart disease, ECG, diabetes, cholesterol, vital organ functions as well as some cancers.
Position:
Main Purpose of Role:
To deliver exceptionally high-quality health and wellbeing coaching to Bluecrest customers. To achieve minimum company standards associated with clinical accuracy, quality, and customer service.
The aim of the role is to:
a) extend the accessibility of our health reports by providing an alternative to written communication.
b) help customers understand their results by expanding on information given
c) promote better health outcomes by raising awareness of changes customers can make to improve their wellbeing
d) support ongoing care by directing customers to relevant support services
The Health and Wellbeing Specialist will also carry out a wide spectrum of administration and customer service duties to enable Bluecrest Wellness to function efficiently and to provide excellent customer service to our customer base.
Job definition:
The below is not an exhaustive list of duties and responsibilities and the post holder is expected to undertake other duties appropriate to the role as may be reasonably required; especially with extra duties commensurate with a Health and Wellbeing coaching role.
- Provide a high standard of 1:1 personalised coaching to customers who have had a Bluecrest Health Assessment
- Use of motivational interviewing to support and guide customers
- To confidently respond to questions and queries regarding customers assessment results
- To have excellent knowledge and understanding of the tests and results Bluecrest provides
- To always produce high quality customer service; engage and make our customers feel at ease and confident about the service
- Inform customers of medically appropriate tests and services available you must be comfortable working to targets.
- Ensure you work to develop a strong and productive relationship with your Team Manager based on trust and respect.
- Ensure you spend time with your Team Manager discussing issues and any areas for development.
- Attend all training as required and keep up to date with clinical and wellbeing skills and knowledge.
- Ensure any sickness is reported as early as possible.
- Be prepared to be flexible in this role.
- An ability to work with sensitive data, actively listening, and using a range of communication methods when providing information
- Connect into the webcambased link to connect with customer; ensuring you are available at the allocated time of appointment
- Communicate with line manager with any problems
- An ability to work on your own initiative and a part of a team
- To be knowledgeable, polite, and helpful during every interaction with the customer
- The above is not an exhaustive list of duties and responsibilities and the post holder is expected to undertake other duties appropriate to the role as may be reasonably required.
Requirements:
Key Skills, Qualifications, Characteristics & Attributes:
Clinical
- Background in health care, sports science, personal training, or wellbeing is desirable
- Experience in a similar health care or coaching role is desirable
- Experience supporting customers in the 50+ age group would be an advantage
Non-clinical
- Excellent customer service skills including empathy and good listening skills
- Happy to be flexible and prepared to work at shortnotice on occasions
- Extremely articulate with an exceptional grasp of the English Language
- Warm, friendly empathetic disposition
- Ability to understand sales and sales techniques
- Hard working and honest
Computer literate
- Office 365 experience, and all Microsoft Office tools
- Numerate to a satisfactory standard
- Critical thinkers and creative individuals
- Highly organized
- Excel at multitasking and pay great attention to detail
- The ability to meet tight deadlines
- Confidence to carry out 1:1 appointments on screen, whilst providing accurate and relevant information to support a customer results report
- Excellent oral and written communication skills
- Personal integrity and pride in work
- Must have a professional telephone, webcam, and face to face manner
- Must have suitable location at home to work, as well as relevant technological set up (Wifi).
- Whilst experience in the medical profession is not required an interest in health care/fitness is desirable.
- Previous customer relations experience would a
