Claims and Insurance Coordinator

2 weeks ago

Stockport, Stockport, United Kingdom OCU Full time
As 2023 draws to a close, OCU Group continues with its significant growth.

As part of this, we now have a new opportunity for an experienced Claims & Insurance Coordinator to join us in our Stockport Head Office.


The purpose of the role is to take responsibility for the handling of our claims and ensuring the Group is fully protected from insurable risk.

You will provide advice to stakeholders within the business and work closely with brokers and insurers offering the best protection for our business.

You will be providing an effective claims service within OCU Group in accordance with relevant legislations, policies, and procedures.

This role is based around financial and commercial awareness, including making and managing timely and accurate payments for claim settlements within your delegated authority limits.


You will need to have great leadership and service improvement experience to enhance the service we provide to our internal and external stakeholders.

Reporting directly to the Group Claims and Insurance Manager, your focus will be on delivering an excellent customer experience and high levels of performance as well as key strategic accountabilities.

The role may require attendance at internal and external meetings and conferences.

Duties and Responsibilities:

  • Support Group Claims and Insurance Manager with a range of general administrative tasks.
  • Opening and managing claims using our bespoke case management systems.
  • Logging, reviewing, and processing claims in a timely manner.
  • Conducting initial enquiries and investigations as appropriate with key business stakeholders.
  • Ensure a swift response in settlement or dispute of claims.
  • Intervention process to support third party motor repair and hire.
  • Full compliance with all financial transactions/accounts process.
  • Prepare statistical claims data and reports for both internal and external use.
  • Answering queries and providing information to Claimants, Insurers, Brokers, and Loss Adjusters as required.
  • Collating and organising data.
  • Filing of paper and electronic documents.

Essential Criteria:

  • Bachelor's degree in a relevant field, postgraduate degree and/or record of academic achievement.
  • Previous customer service or office administration experience.
  • Strong IT skills, including MS Word, Excel, Outlook, and Teams.
  • Full UK Car Licence.
  • Enthusiastic individual with a "can do" approach.
  • Strong communication skills and good telephone manner.
  • Great leadership and service improvement experience.
  • Ability to cope under pressure and respond to demands.
  • Adaptable to change and willingness to learn.
  • Excellent analytical and problemsolving skills.
  • Good organisational approach.
  • Selfmotivation and good use of initiative.
  • Ability to work independently and as part of a team.

Desirable Criteria:

  • Insurance or Legal Experience.
  • Experience of claims management portal systems (training on company systems will be provided).
  • Some knowledge of GDPR and Data Protection laws.

Company Information:


Established in 1994, OCU Group is one of the fastest growing utility engineering contractors in the UK, with a long successful track record in delivering customer-focused civil engineering solutions.


Working directly with many of the country's leading blue-chip power, water, telecoms, and rail clients, we are looking for the very best talent to join our growing team.


We pride ourselves on empowering our employees and offering opportunities for them to take control of their own personal development and career progression in a supportive environment.

We believe that being successful is a choice.

We choose to be successful.

We are OCU, 'One Company United'.

**We celebrate difference and appreciate diverse backgrounds. We encourage everyone who join us to be themselves at work and create inclusive teams in our workplace.

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