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Administrative Officer

3 months ago

Stockport, Stockport, United Kingdom HM Courts and Tribunals Service Full time

Details:

Reference number:

Salary:

- £21,775
Job grade:

  • Administrative Officer
  • AO
    Contract type:
  • Permanent
    Type of role:
  • Operational Delivery
    Working pattern:
  • Flexible working, Fulltime, Job share, Parttime
    Number of jobs available:
  • 17Contents
Location

About the job

Benefits:

Things you need to know

Location

  • This position is based at HM COURTS & TRIBUNAL SERVICE STOCKPORT, SK1 3DJ, MANCHESTER AIT MANCHESTER, M1 4AH, MANCHESTER CIVIL JUSTICE CENTRE MANCHESTER, M3 3FX, Wigan County, WN1 1DWAbout the job

Job summary:

  • Please refer to Job Description
    Job description:

There are 17 Posts available:

4 x Civil section Manchester Civil Justice Centre; 6 x Family section Manchester Civil Justice Centre; 1 x Residential Property; 3 x Immigration and Asylum Chamber; 2 x Wigan County Court; 1 x Stockport County

Background


Good administrative staff with excellent customer service skills are vital to the effective operation of the Courts, Tribunals and other offices within Her Majesty's Courts and Tribunals Service (HMCTS).

Most of the staff within HMCTS are employed in administrative roles. HMCTS embraces Lean principles and continuous improvement techniques to provide high standards of customer service

The key purpose of the role


Administrative Officers are assigned to teams to carry out a variety of general administrative duties to progress cases through the court/tribunal system or provide support to other functions within HMCTS.

Continuous improvement tools and techniques are used in HMCTS and so there will be opportunities to exercise discretion and initiative and continually seek to improve, within a framework of systems and processes (SOPS).

Problem solving is carried out by reference to lean techniques (e.g. problem solving hubs) and comprehensive guidelines and instructions - complex or difficult issues are normally referred to or will involve a team leader or supervisor.

In some positions, role holders will have regular contact with court / tribunal users, including members of the Judiciary and the legal profession.

Administrative Officers work within a team with regular management support and are responsible for their own time, although there may be some opportunity to provide advice and carry out limited supervision of others.

Whilst the post holder will be allocated to a specific office base, there may be a need for flexibility to work on an ad hoc basis at other local HMCTS offices.

Working as part of a flexible team, the postholder will be expected to undertake a range of the functions and responsibilities specified.

It is not intended that each post will be responsible for the full range of duties.

Key responsibilities
Administration

  • Preparing papers and files for court, tribunals, hearings and meetings.
  • Producing court/tribunal documents.
  • General photocopying and filing.
  • Creating and updating records on inhouse computer system and data input.
  • Post opening and dispatch.
  • Booking, preparing and organising meeting rooms, supporting training courses and other group activities.
  • Preparing meeting agenda, joining instructions, handouts etc.

Drafting

  • Standard letters and correspondence, minutes, notes, reports, submissions etc, according to guidelines and instructions.

Operations

  • Clerking civil and family courts, tribunals and hearings, ensuring papers and materials are available and up to date
  • Assisting court users, supporting listing and rota management, checking files
  • Contacting relevant parties, scheduling, serving court documents, executing a range of warrants, collecting fines and fees etc, including the use of chip and pin
  • Handling counter (face to face), written and telephone enquiries.
  • To work as a team to ensure TIB (Team Information Board) meetings are relevant, timely and productive
  • To work as a team to problem solve, to assess the impact of new SOPS, to contribute to small projects
  • To undertake ad hoc roles within the band such as Jury Bailiff Officer, L+D Coordinator, H+S roles

Processing casework

  • Including standard documentation and information, court orders, claims, fines and fees, legal aid
  • Resulting courts accurately, interpreting accurately the information required on a court file
  • To work to workload targets in terms of throughput and accuracy
Checking and verifying - Documents, records, accounts, claims and returns for approval, results, statistics, plans etc. against criteria, regulations or procedures.- Ensuring compliance and administration documentation meet quality standards.

  • Role holders may be required to cross check and validate work completed by colleagues.

Collecting and assembling information

  • For returns, results, accounts, statements, warrants, statistical analysis, reports etc.
  • Work may require interpretation of source materials, preparation of bundles, chasing.
  • Role holders will need to modify and adjust information