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Administrative Support Officer

2 months ago


Stockport, Stockport, United Kingdom Stockport NHS Foundation Trust Full time

Position Overview

We are seeking a dedicated Administrative Support Officer to deliver exceptional reception and administrative assistance to our clinical teams.

This role is ideal for individuals who excel at multitasking and thrive in dynamic environments. The successful candidate will be a proactive communicator, committed to maintaining high standards in their work, and adaptable to the varying needs of our services.

Key Responsibilities

  • Demonstrate professionalism and courtesy when interacting with individuals at all levels, showcasing strong verbal and written communication abilities.
  • Effectively prioritize tasks to ensure patient needs are met promptly.
  • Manage incoming and outgoing communications, including phone calls and emails, with efficiency.
  • Accurately input sensitive information into various systems. Familiarity with healthcare systems is advantageous, though comprehensive training will be provided.
  • Execute a wide range of clerical duties, ensuring all administrative tasks are completed to a high standard on a daily basis.
  • Be prepared to travel between different locations as required, necessitating access to reliable transportation.

Service Coverage

  • Services are operational from 8:00 AM to 5:00 PM, Monday through Friday.
  • Flexible working arrangements are available to accommodate individual needs.

About Our Organization

As a prominent healthcare provider in the community, we are committed to reflecting the diversity of the populations we serve. We encourage applications from individuals of all backgrounds and experiences.

We value flexible working arrangements and take all requests seriously, striving to align them with the operational needs of our services.

Benefits Offered

  • Generous annual leave entitlement, ranging from 27 to 33 days, in addition to public holidays.
  • Membership in the NHS pension scheme.
  • Salary sacrifice options for various benefits, enhancing your overall compensation.
  • Discounts available for NHS staff.
  • Participation in the Cycle to Work scheme.
  • Access to financial planning services, including loans and savings options.

Job Requirements

Education & Qualifications

  • Essential: GCSEs in English and Maths or equivalent qualifications.
  • Desirable: Typing qualifications (RSA Level 2).

Experience

  • Essential: Experience in reception duties and customer service.
  • Desirable: Background in handling high volumes of telephone inquiries.

Skills & Abilities

  • Proficient in office software, including email and word processing.
  • Strong customer service and communication skills.
  • Attention to detail and accuracy in all tasks.
  • Flexibility to adapt to changing job requirements.
  • Valid driver's license and ability to travel as needed.

Knowledge

  • Understanding of general office procedures and administrative practices.

Work Environment

  • Willingness to engage in training necessary for job performance.