Digital Inclusion Project Coordinator

7 days ago

Birmingham, Birmingham, United Kingdom Hays Technology Full time
We are looking for a digital inclusion project coordinator.

Hybrid role, travelling around Birmingham meeting different stakeholders.

  • To manage and deliver a digital inclusion offering for a minimum of 1000 citizens that predominantly use warm welcome spaces across Birmingham.
The digital offering will enable all citizens whether or not they are in employment, to gain greater confidence in the use of digital tools and capabilities that enables them to become "pre-employment ready". This will involve ensuring citizens are equipped with sufficient skills and capabilities that are currently stopping abilities from using the internet and other digital applications to further their life chances.


Whilst the project does not aim at directly getting citizens into jobs or training, it is intended to provide the foundational digital skills for citizens to no longer consider the lack of these skills as a barrier for further employment and training opportunities.

These skills will include media literacy training to enable citizens to understand and this includes. i)

Establishing digital hubs :
Work with Warm Welcome spaces (this includes Libraries, family hubs and other multi-agency hubs) to support these to become digital hubs as part of the
GoodThings Foundation network. There are currently 67 digital hubs.

  • Digital inclusion support
  • Digital skills training
  • Free mobile data


These hubs aim to establish a more sustainable model for citizens to access digital support and connectivity without the need for public funding.

The target is to establish up to 150 digital hubs across Birmingham.

(ii) Creating Digital Champions- the aim is to establish digital champions at each Warm Welcome Space and digital hubs (this includes Libraries, family hubs and other multi-agency hubs). The digital champions will provide a train the trainer facilities. Their focus will be to identify and support citizens who need basic digital skills, provide signposting and provide the administrative support to digital hubs, helping citizens to access/apply for connectivity, devices and/or direct them to training opportunities.

(iii) Uplift in digital skills capability; This targets 1000 citizens (starters and novices as defined by the Digital Blueprint)

that use Warm Welcome Spaces and other multi -agency hubs including libraries to access "certificated" basic essential digital skills in order to build confidence in the use of digital applications and enable them to become pre-employment ready, this improving their life chances and increasing their opportunities to gain employment or access further skills training.

The Digital Inclusion Project coordinator responsibilities, in additional to the above, include.

(i) Help prepare and manage the tender to commission training organisations

(iii) Governance experience to manage the digital inclusion ecosystem and digital inclusion governance board acting as secretariat.

(iv) Produce and manage a detailed Project Action Plan, outlining a clear programme of actions and milestones, which can be effectively monitored against targets.

(vii) Raise awareness of the Digital Switchover and its impacts and opportunities ie free phones for EE customers who are on 3G limited phones

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