![One Utility Bill](https://media.trabajo.org/img/noimg.jpg)
Customer Support Advisor
2 weeks ago
£21,674 | Fixed Term Contract
May - September
Hi, we're One Utility Bill
Each year, from March to September, we (and our student brand, Fused Bills) set out to find some amazing talent to work across all of our teams.
We're expecting this summer to be our busiest yet and we are looking forward to welcoming over 60 new (and old) faces to our office in the heart of Ouseburn during this time.
We need someone
Cool, calm and collected, even when things are hectic
Happy to work 1 in every 3 Saturdays (or thereabouts)
Great at handling complaints from frustrated or confused customers
Just as good at putting a smile back on someone's face
- Lovely to chat to, and confident on the phone.
What you'll be doing:
People depend on us to manage their bills so their lights and broadband stay on. If things go wrong, it has a real impact, which means calls can sometimes be tense. You're here to put things right, and make people feel good about their experience with us.
What you'll get from us
Firstly, the big one, you can expect a basic salary of £21,673 (pro-rata'd to reflect the length of your fixed-term contract).
You'll receive (and be paid for) all of the right training to help build your product knowledge and confidence when speaking to customers on the phone.
Extra employability sessions including CV workshops and interview training to help set you up for future roles
Doing our bit for the community and giving back to local businesses and charities is really important to us. We have lots of company events to raise money for Newcastle West End Foodbank and are proud sponsors of our neighbours Ouseburn Community Farm which means we get to walk their goats
There's lots of opportunity with One Utility Bill...
We are recruiting for other roles you may be interested in, click here to view our careers page, and scroll down to view our open jobs.
How to get in touch
This is a fixed term contract from May until the end of September (exact dates can be discussed during interview).
40 hours per week** from our office in Ouseburn. Remote working is not available for this role.
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