Customer Support Advisor

2 weeks ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom One Utility Bill Full time

£21,674 | Fixed Term Contract

May - September

Hi, we're One Utility Bill


Each year, from March to September, we (and our student brand, Fused Bills) set out to find some amazing talent to work across all of our teams.

Summer is a really busy and exciting time for us because that's when most of our student customers move house and entrust us with managing their utility bills


We're expecting this summer to be our busiest yet and we are looking forward to welcoming over 60 new (and old) faces to our office in the heart of Ouseburn during this time.

A lot of our summer team are students who return each year to take up fixed-term contracts each summer to get good money and great experience and we're hoping that this year, you'd love to join them ‍

We need someone
Cool, calm and collected, even when things are hectic

Happy to work 1 in every 3 Saturdays (or thereabouts)

Great at handling complaints from frustrated or confused customers

Just as good at putting a smile back on someone's face
- Lovely to chat to, and confident on the phone.

What you'll be doing:

People depend on us to manage their bills so their lights and broadband stay on. If things go wrong, it has a real impact, which means calls can sometimes be tense. You're here to put things right, and make people feel good about their experience with us.

What you'll get from us


Firstly, the big one, you can expect a basic salary of £21,673 (pro-rata'd to reflect the length of your fixed-term contract).

You'll get 25 paid holidays (also, pro-rata'd) with bank holidays on top


You'll receive (and be paid for) all of the right training to help build your product knowledge and confidence when speaking to customers on the phone.

Our brand new shiny employee benefits platform, Magpie, will be yours to use from day one.

Extra employability sessions including CV workshops and interview training to help set you up for future roles

Doing our bit for the community and giving back to local businesses and charities is really important to us. We have lots of company events to raise money for Newcastle West End Foodbank and are proud sponsors of our neighbours Ouseburn Community Farm which means we get to walk their goats

There's lots of opportunity with One Utility Bill...


We are recruiting for other roles you may be interested in, click here to view our careers page, and scroll down to view our open jobs.


How to get in touch


This is a fixed term contract from May until the end of September (exact dates can be discussed during interview).

You'll work
40 hours per week** from our office in Ouseburn. Remote working is not available for this role.

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