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Receptionist / Grain Customer Service Administrator

3 months ago

Berwick, Northumberland, United Kingdom frontier agriculture Full time
An opportunity has arisen to join the Frontier team, based at Berwick-upon-Tweed. We are looking for a Customer Service
Administrator to join us on a permanent full-time basis.

  • Possess a confident and professional manner with strong communication skills.
  • Ability to handle telephone calls proficiently communicating at all levels.
  • Enjoy using your own initiative to solve logístical / contractual problems.
  • Be selfmotivated, flexible and an effective team player.
  • Demonstrate a competent level of commercial understanding.
  • Good working knowledge of using Word and Excel.

The role - Key responsibilities

  • Delivering a firstclass service to suppliers and customers.
  • Enter a high volume of data accurately and efficiently.
  • Review inhouse reports and actively chase information to ensure payments are made and received within contractual terms.
  • Resolve both internal and external queries within 72 hours of receipt.
  • Welcome and greet all visitors onto site ensuring all health and safety/signing in and out procedures are adhered to.
  • Answer all incoming calls and direct through to the correct recipient in a courteous and professional manner.
  • Coordinate and prepare rooms for meetings including organising the catering and refreshments from external catering companies.
  • General duties as part of the Berwick Administration Team, including ordering stationery and office supplies.

Why work for Frontier?
At Frontier, we believe in rewarding our people for a job well done.

As an employee you will have access to the following benefits:

  • A contributory pension plan to help you save for your future. The plan offers a choice of contributing levels up to 7% of salary, which is matched by us
  • 25 days' holiday (per annum) in addition to Bank Holidays, with the opportunity to purchase up to an additional five days' holiday per year
  • Life Assurance of three times your salary
  • You and your friends and family (up to five people) will have access to our Employee Assistance Programme which provides 24hour support and advice in a variety of areas including financial and wellbeing.
  • Access to money saving discounts at selected retailers through our Employee Discounts Programme and our Cycle to Work scheme
  • Dedicated learning and development specialists to support your ongoing development
  • Access to free eye tests across all roles
  • Complimentary parking on site

About us
Frontier is a successful and growing business.

We are the largest crop production and grain marketing company in the UK, with over 1,000 employees and a turnover of more than £1.5 billion.


With a vision to be the first choice employer in UK agriculture, we are committed to delivering a culture where people are at the heart of our success.


Award winning for our commitment to people, we have been recognised by Great Place to Work institute since 2012 and we are proud to be ranked by them in the top 30 UK best large places to work.

Our business approach is underpinned by our core values - Integrity, Customer focus and Expertise - or 'ICE'.

These values support our whole philosophy and way of working and we are always looking to attract talented individuals with either industry knowledge or specialist skills that will help us deliver consistently to these values.


Commitment to diversity and inclusion


We recognise the value of a workforce in which people from diverse backgrounds are encouraged to introduce fresh ideas and contribute to the business goals.


We are committed to providing a diverse and inclusive environment with inclusive employment policies, such as progressive flexible working and parental policies.