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Policy & Performance Business Partner
3 months ago
Join Our Team as a Customer Verification Business Partner at Grosvenor Casinos
At Grosvenor Casinos, our venues are the heart of our communities, providing a secure environment for enjoying table games, slots, food, drinks, and entertainment with friends.
Now, more than ever, we're making significant investments in our venues and our team members to ensure we offer the best entertainment and have the right people in key roles.
- Partner with the Regional Operations Director and General Managers to conduct site visits and reviews on customer risk status.
- Provide insights, training, and coaching to enhance operational teams' knowledge and consistency in customer interactions.
- Support the team in excelling at customer excitement and entertainment.
- Collaborate with front-line teams to manage risks effectively and consistently.
- Analyze data to enhance player protection processes and address exceptions promptly.
- Ensure policy compliance, process adherence, and documentation updates in line with regulations.
- Communicate commercial goals to motivate direct reports towards action and accountability.
- Provide coaching, support, and development opportunities for direct reports' professional growth.
- Collaborate with digital and retail stakeholders for high-value customer interactions.
- Demonstrate proficiency in various applications to support retail teams effectively.
- Display strong report-writing, verbal communication, data entry, and record-keeping skills.
- Competency in Microsoft Office Suite and ability to manage time efficiently.
As part of our team, you'll benefit from development opportunities, leadership training, and industry certifications for personal and professional growth. Explore diverse cultures and gain international exposure through our global business. Enjoy comprehensive benefits, from pensions to medical insurance, ensuring your well-being and security.
For more information on specific benefits in your location, consult your local Talent Acquisition specialist. Join us to work, succeed, and thrive at Grosvenor Casinos
