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Income Assistant
3 months ago
We are looking to recruit an Income Assistant to provide administrative support to our busy Income Team to ensure the effective management of customer accounts and welfare advice services in the North Devon area.
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The main responsibilities of the role are:***-
To effectively handle queries by telephone, in person and in writing.
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Take responsibility for document management for the team, including organizing our shared files, photocopying, scanning and attaching documents to our IT systems.
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Providing support to our Income Officers with account management and arrears recovery actions.
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Take customer payments over the telephone.
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To set up, adjust and maintain direct debits and recurring card payments.
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About You:***-
You will have good interpersonal communication skills.
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You will have an ability to build and sustain effective working relationships with customers, colleagues and partner organisations.
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You will be confident in using standard word-processing, spreadsheets and messaging software.
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You will be able to increasingly work with mínimal supervision and manage own work overtime.
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Benefits:***-
27 days holiday plus bank holidays
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7% Employer contribution Pension
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Cash Plan of up to £1400 per year
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Employee Assistance Programme (EAP)
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Health & Wellbeing Support
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Family Friendly Policies
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Cycle to Work Scheme
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Tech Scheme
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Refer a Friend Scheme
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Interviews week commencing 9th January 2023
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