Apprentice Receptionist Administrator

1 week ago


Great Malvern, Worcestershire, United Kingdom St. Saviour's Surgery Full time

Main duties and responsibilities

  • Providing an efficient and friendly reception service for all patients and visitors to St Saviour's Surgery
  • Providing efficient and effective administrative support to the Doctors and other members of the clinical team at St Saviour's Surgery

Specific Duties

Reception

  • Deal with all general enquiries and make appointments for patients
  • Answering the telephone
  • Take messages and pass the information on to the intended recipient
  • Monitor patient appointments and keep patients informed of any delays
  • Advise patients about different practice procedures (e.g. registering as a new patient and ordering prescriptions)
  • Keeping reception area clean and tidy
  • Receiving clinical samples from patients
  • Receive payments for private fees and issuing a receipt
  • Assisting in the provision of basic life support or other treatment to patients who are taken unwell in reception until the arrival of a member of the clinical team

Administration

  • Provide general administrative support to the clinical team
  • Retrieving and filing records as required in alphabetical order
  • Scanning and linking Consultant letters and test results to patient records
  • Book appointments for patient recalls and update the patient records appropriately
  • Ensuring correspondence, reports and results are filed appropriately
  • Arranging emergency and urgent patient transport when requested by a GP

General office Duties

  • Unpacking orders and putting stock away (stationery and clinical supplies)
  • Making refreshments for clinical and administrative staff
  • Help to keep reception and office areas tidy

Premises

  • Management of notice boards
  • Monitoring weekly milk orders
  • Assist with monthly water testing
  • Assist with organising ad hoc building maintenance
  • Read gas/electric meters when required

Education and development

  • Participate in any training and development activities arranged by the Practice
  • Participate in monthly Progress Reviews
  • Participate in an Annual Performance Review (Appraisals)
  • Maintain an awareness of all practice policies and procedures

Confidentiality

  • Maintaining confidentiality relating to patients, staff, visitors and general practice business
  • Upholding the Caldicott Report Principles with respect to the confidentiality of patient identifiable information
  • Complying fully with the Data Protection Act and GDPR 2018

Health and Safety

  • Being aware of an employee's responsibilities under the Health and Safety at Work Act (1974)
  • Take care of your own health and safety, and not interfere with, or misuse, with anything provided for your health and safety or welfare
  • Reporting all nonclinical and clinical accidents or incidents promptly and when requested, cooperate with any investigations undertaken

Other requirements of the post

  • Feedback any relevant patient related information to Nurses or Doctors
  • To work as an effective team member with all administrative and clinical colleagues at the Practice
  • Follow all practice policies, procedures and protocols
  • Contribute to the development and improvement of patient services
  • Attend meetings with other clinical and administrative colleagues
  • Maintain a good relationship with patients, relatives carers, other Health and Social Care colleagues and voluntary organisations
  • Respecting privacy, dignity, needs and beliefs of patients and carers
  • Acting in a way which is welcoming to the individual, which is nonjudgemental and respectful of their circumstances, feelings and rights

Job Types:
Full-time, Apprenticeship

Salary:
£5.28-£5.95 per hour

Benefits:

  • Onsite parking
  • Sick pay

Schedule:

  • Monday to Friday

Education:

  • GCSE or equivalent (required)

Work Location:
In person

Reference ID:
StSavioursApprentice
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