![St. Saviour's Surgery](https://media.trabajo.org/img/noimg.jpg)
Apprentice Receptionist Administrator
1 week ago
Main duties and responsibilities
- Providing an efficient and friendly reception service for all patients and visitors to St Saviour's Surgery
- Providing efficient and effective administrative support to the Doctors and other members of the clinical team at St Saviour's Surgery
Specific Duties
Reception
- Deal with all general enquiries and make appointments for patients
- Answering the telephone
- Take messages and pass the information on to the intended recipient
- Monitor patient appointments and keep patients informed of any delays
- Advise patients about different practice procedures (e.g. registering as a new patient and ordering prescriptions)
- Keeping reception area clean and tidy
- Receiving clinical samples from patients
- Receive payments for private fees and issuing a receipt
- Assisting in the provision of basic life support or other treatment to patients who are taken unwell in reception until the arrival of a member of the clinical team
Administration
- Provide general administrative support to the clinical team
- Retrieving and filing records as required in alphabetical order
- Scanning and linking Consultant letters and test results to patient records
- Book appointments for patient recalls and update the patient records appropriately
- Ensuring correspondence, reports and results are filed appropriately
- Arranging emergency and urgent patient transport when requested by a GP
General office Duties
- Unpacking orders and putting stock away (stationery and clinical supplies)
- Making refreshments for clinical and administrative staff
- Help to keep reception and office areas tidy
Premises
- Management of notice boards
- Monitoring weekly milk orders
- Assist with monthly water testing
- Assist with organising ad hoc building maintenance
- Read gas/electric meters when required
Education and development
- Participate in any training and development activities arranged by the Practice
- Participate in monthly Progress Reviews
- Participate in an Annual Performance Review (Appraisals)
- Maintain an awareness of all practice policies and procedures
Confidentiality
- Maintaining confidentiality relating to patients, staff, visitors and general practice business
- Upholding the Caldicott Report Principles with respect to the confidentiality of patient identifiable information
- Complying fully with the Data Protection Act and GDPR 2018
Health and Safety
- Being aware of an employee's responsibilities under the Health and Safety at Work Act (1974)
- Take care of your own health and safety, and not interfere with, or misuse, with anything provided for your health and safety or welfare
- Reporting all nonclinical and clinical accidents or incidents promptly and when requested, cooperate with any investigations undertaken
Other requirements of the post
- Feedback any relevant patient related information to Nurses or Doctors
- To work as an effective team member with all administrative and clinical colleagues at the Practice
- Follow all practice policies, procedures and protocols
- Contribute to the development and improvement of patient services
- Attend meetings with other clinical and administrative colleagues
- Maintain a good relationship with patients, relatives carers, other Health and Social Care colleagues and voluntary organisations
- Respecting privacy, dignity, needs and beliefs of patients and carers
- Acting in a way which is welcoming to the individual, which is nonjudgemental and respectful of their circumstances, feelings and rights
Job Types:
Full-time, Apprenticeship
Salary:
£5.28-£5.95 per hour
Benefits:
- Onsite parking
- Sick pay
Schedule:
- Monday to Friday
Education:
- GCSE or equivalent (required)
Work Location:
In person
Reference ID:
StSavioursApprentice
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