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Apprentice Receptionist Administrator

4 months ago

Malvern, United Kingdom St. Saviour's Surgery Full time

**Main duties and responsibilities**
- Providing an efficient and friendly reception service for all patients and visitors to St Saviour’s Surgery
- Providing efficient and effective administrative support to the Doctors and other members of the clinical team at St Saviour’s Surgery

**Specific Duties**

**Reception**
- Deal with all general enquiries and make appointments for patients
- Answering the telephone
- Take messages and pass the information on to the intended recipient
- Monitor patient appointments and keep patients informed of any delays
- Advise patients about different practice procedures (e.g. registering as a new patient and ordering prescriptions)
- Keeping reception area clean and tidy
- Receiving clinical samples from patients
- Receive payments for private fees and issuing a receipt
- Assisting in the provision of basic life support or other treatment to patients who are taken unwell in reception until the arrival of a member of the clinical team

**Administration**
- Provide general administrative support to the clinical team
- Retrieving and filing records as required in alphabetical order
- Scanning and linking Consultant letters and test results to patient records
- Book appointments for patient recalls and update the patient records appropriately
- Ensuring correspondence, reports and results are filed appropriately
- Arranging emergency and urgent patient transport when requested by a GP

**General office Duties**
- Unpacking orders and putting stock away (stationery and clinical supplies)
- Making refreshments for clinical and administrative staff
- Help to keep reception and office areas tidy

**Premises**
- Management of notice boards
- Monitoring weekly milk orders
- Assist with monthly water testing
- Assist with organising ad hoc building maintenance
- Read gas/electric meters when required

**Education and development**
- Participate in any training and development activities arranged by the Practice
- Participate in monthly Progress Reviews
- Participate in an Annual Performance Review (Appraisals)
- Maintain an awareness of all practice policies and procedures

**Confidentiality**
- Maintaining confidentiality relating to patients, staff, visitors and general practice business
- Upholding the Caldicott Report Principles with respect to the confidentiality of patient identifiable information
- Complying fully with the Data Protection Act and GDPR 2018

**Health and Safety**
- Being aware of an employee’s responsibilities under the Health and Safety at Work Act (1974)
- Take care of your own health and safety, and not interfere with, or misuse, with anything provided for your health and safety or welfare
- Reporting all non-clinical and clinical accidents or incidents promptly and when requested, co-operate with any investigations undertaken

**Other requirements of the post**
- Feedback any relevant patient related information to Nurses or Doctors
- To work as an effective team member with all administrative and clinical colleagues at the Practice
- Follow all practice policies, procedures and protocols
- Contribute to the development and improvement of patient services
- Attend meetings with other clinical and administrative colleagues
- Maintain a good relationship with patients, relatives carers, other Health and Social Care colleagues and voluntary organisations
- Respecting privacy, dignity, needs and beliefs of patients and carers
- Acting in a way which is welcoming to the individual, which is non-judgemental and respectful of their circumstances, feelings and rights

**Job Types**: Full-time, Apprenticeship

**Salary**: £5.28-£5.95 per hour

**Benefits**:

- On-site parking
- Sick pay

Schedule:

- Monday to Friday

**Education**:

- GCSE or equivalent (required)

Work Location: In person

Reference ID: StSavioursApprentice