Receptionist / Administrator

3 weeks ago

Great Dunmow, United Kingdom Primary Care Careers Full time

**About the Role**:
There’s more to our receptionist roles than answering the phone and making appointments. In this essential front-line role at the John Tasker House Surgery, receptionists help patients to access the right services, assist with keeping health records accurate and up-to-date and ensure that appointment bookings are well-managed.

The purpose of the role:

- Project a positive and friendly image to patients and other visitors, either in person or via the telephone and deal with queries in a professional, courteous and efficient way.
- Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way
- Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of clerical support to clinical staff and other members of the practice team
- Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies
- You will have:

- Ideally previous medical / healthcare receptionist experience
- You will have excellent communication skills with a clear and polite telephone manner.
- You will work in a polite, confidential and discreet manner, respecting patients at all times.
- You will have experience of working with the general public, being sensitive and empathic in distressing situations.
- You will be confident to work as part of a team and be able to think on your feet independently. Strong IT and administration skills.
- Some flexibility is required as you will sometimes need to work additional/alternative hours to cover for colleagues.

**About Us**:
We are a dispensing, training and research practice who provides high calibre care to the people of Dunmow and surrounding villages. The practice is very friendly and supportive.
For further information please contact:
Jane Murray
- tel:01371877570

**Disclosure and Barring Service Check

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