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Customer Service Representative
3 months ago
Customer Service Representative Join our team of
Customer Service Representatives:
make a meaningful difference in our customers' lives during the moments that matter.**
What does the role entail?
You will be joining a people and technology-driven business, taking inbound calls from our valued customers regarding their life assurance, savings, investments or pension plans.
Whether assisting customers who are planning for their well-deserved retirement, helping them access their investments or benefits, updating personal information or providing our customers or their families support during difficult times such as family bereavements, you'll play a vital role in providing a seamless experience during moments that really matter.
Many colleagues have customer-focused backgrounds in sectors such as retail, hospitality, contact centres or travel, so don't worry if you don't have a financial services background or knowledge - comprehensive training will be given.
Join our team if.
- You have a passion for delivering a seamless customer experience, treating our customers effectively, empathically, with dignity and respect and an ability to remain calm under pressure
- Excellent listening and communication skills are your thing both verbal and written. These are core to what we do, communicating complex matters in a simple and supportive way, providing our customers an outstanding service
- You can solve problems, be flexible in your approach and adapt to changing priorities
- You have good PC skills and knowledge of Microsoft Office (e.g. Word & Excel)
- You have a passion for learning and sharing. Sharing knowledge and experiences to enhance skills and develop best practices is in our DNA
We support our colleagues with competitive benefits:
- No weekend working
- 31 days of annual leave (including UK Bank Holidays) and an annual volunteering day
- Eligibility for an annual discretionary bonus scheme
- A comprehensive set of people policies that support the moments that matter in life, such as Carer's Leave, Foster Leave, Fertility Leave and Retirement Leave
- Perks at Work (an online discounted shopping platform), a car lease scheme, Jaguar Land Rover discounts, a Cycle to Work scheme and interest free season ticket loans for travel
- A companywide wellbeing programme including a mini annual health check, nutritional advice, second medical opinions, Employee Assistance Programme and other resources to support your mental, physical, and financial wellbeing
- A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service") and Group Income Protection
- Personal growth and career development opportunities to support your aspirations
Who is Diligenta?
Diligenta make a positive difference to the lives of millions, handling some of the most difficult and important calls a person can ever make.
We are dedicated to being there to support customers in the moments that really matter in life, providing the best service every timeEstablished in 2005, we're proud to be the single largest provider of outsourced administration services to the UK Life Assurance and Pensions market
We deliver exceptional customer service to customers on behalf of many well-known brands and our unique technology solution enables us to make a positive difference to the lives of over 23 million customers - that's 1 in 3 people in the UK
Our innovation spans more than just technology, we look for new ways to innovate in customer service and client satisfaction too.
Diligenta is proud to be a subsidiary of Tata Consultancy Service (TCS), part of the Tata Group
If you require any reasonable adjustments to help you share the best version of yourself throughout our interview process, please let us know.
Job Reference:
DGENTA02238
