Service Desk Team Leader

2 weeks ago


Belfast, United Kingdom Modis UK Full time

Service Desk Team Leader


Akkodis are currently working with a market leading service provider to recruit a Service Desk Leader to join their exciting Service Desk operation where you will play a pivotal role in leading Service Desk teams that provide support to multiple clients both internal and external.


This role offers hybrid working and the opportunity work with several high-profile clients.

The Role
**The Responsibilities

  • Lead, manage and mentor a team OF service desk analysts to deliver high standards of customer care
  • Ensure company policies and procedures are followed by all team members
  • Develop programs to improve technical and customer service skills across the operation
  • Address customer enquiries resolve issues and feedback proactively.
  • Maintain positive relationships with all stakeholders to ensure Service Centre effectiveness.
  • Ensure all employees are adequately trained to meet service objectives.
  • Create Reports/Presentations to show where service is running well and where it isn't.
  • Create Improvement plans where necessary.

The Requirements

  • Direct people management experience.
  • Background in Service Desk roles/environments desirable.
  • Ideally you will have ITIL qualifications.
  • Excellent communication skills and organisational skills.
Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.

  • Belfast, United Kingdom Modis UK Full time

    **Service Desk Team Leader** Akkodis are currently working with a market leading service provider to recruit a Service Desk Leader to join their exciting Service Desk operation where you will play a pivotal role in leading Service Desk teams that provide support to multiple clients both internal and external. **This role offers hybrid working and the...


  • Belfast, United Kingdom Avanti Full time

    Are you a skilled and motivated Technical Service Desk Leader looking to take the next step in your career? Join a leading UK company where you'll have a prestigious and visible management role, work on critical services, and propel your career to new heights. As a Service Desk Team Leader, you'll lead, manage, and mentor a team of service desk analysts,...

  • IT Service Desk

    1 month ago


    Belfast, United Kingdom Queen's University Belfast Full time

    Digital and Information Services at Queen’s University Belfast, is currently seeking to recruit a talented IT Service Desk Team Leader. As the IT Service Desk Team Leader, you will be responsible for overseeing the daily operations of the IT Service Desk team, ensuring the delivery of high-quality technical support services to customers.  The...

  • IT Service Desk

    2 weeks ago


    Belfast, United Kingdom Queen's University Belfast Full time

    **Job details**: **Job reference** 24/111935 **Date posted** 27/05/2024 **Application closing date** 10/06/2024 **Salary** £32,024 - £40,134 per annum **Job category/type** Technical **Attachments** - Blank**IT Service Desk - Team Leader**: **Job description** - Digital and Information Services at Queen’s University Belfast, is currently...


  • Belfast, United Kingdom Allen & Overy Full time

    **IT Global Service Desk Team Leader** We have an exciting new opportunity for a Team Leader to join the global IT Service Desk, based in the A&O Shearman Belfast office! **Global Service Desk** The Global IT Service Desk (IT GSD) provides A&O Shearman with an initial point of contact to receive IT technical support for a multitude of software and...


  • Belfast, United Kingdom VanRath Full time

    VANRATH are pleased to be working with a global organisation on their search for a Senior Service Desk Team Leader. The successful candidate will play a vital part within the service management team and will be responsible for service desk operations. This is an opportunity to join an innovative team and play an integral part within the service desk...


  • Belfast, United Kingdom Allen & Overy Full time

    IT Global Service Desk Team LeaderWe have an exciting new opportunity for a Team Leader to join the global IT Service Desk, based in the A&O Shearman Belfast officeGlobal Service DeskThe Global IT Service Desk (IT GSD) provides A&O Shearman with an initial point of contact to receive IT technical support for a multitude of software and hardware systems. If...


  • Belfast, United Kingdom Reed Full time

    Service desk engineer– Belfast – c£30,000 per annum Are you an experienced IT service desk support engineer seeking a new challenge? REED Technology Belfast are currently working with one of Northern Irelands largest Software Houses based in Belfast.  Due to continued growth and expansion they are seeking to add an additional Service desk support...

  • Service Desk Manager

    2 weeks ago


    Belfast, United Kingdom Telefonica Tech Full time

    Job DescriptionThe Service Desk Manager is responsible for a team of 1st Line support desk agents, ensuring first point of contact for customers meets the standards expected and aligns with the services sold. The Service Desk Manager shall ensure that all desk agents are trained to the required levels and regularly report on performance, ensuring an...

  • Service Desk Manager

    3 weeks ago


    Belfast, United Kingdom Telefonica Tech Full time

    Job DescriptionThe Service Desk Manager is responsible for a team of 1st Line support desk agents, ensuring first point of contact for customers meets the standards expected and aligns with the services sold. The Service Desk Manager shall ensure that all desk agents are trained to the required levels and regularly report on performance, ensuring an...

  • IT Service Desk

    2 weeks ago


    Belfast, United Kingdom Reed Specialist Recruitment Full time £15

    Service Desk Analyst – Newtownabbey – Temporary - £15.00 Per Hour – 15th July start REED Technology are delighted to partner with one of the largest IT organisations in the UK, delivering cutting-edge technological and software-related solutions for their clients. Due to an increase in projects we require 20 x service desk analysts to join the...


  • Belfast, United Kingdom fibrus Full time

    **LOCATION: Belfast (Lanyon)** **TERMS: Permanent, hybrid working** **REQUIREMENTS: Right to work in the UK required (no sponsorship available)** We’re looking for an inspiring Team Leader to manage a dedicated team of Desk Based Sales Advisors while managing their personal sales target. You will be confident to communicate company goals, safety...

  • Service Desk Analyst

    2 weeks ago


    Belfast, United Kingdom eFinancialCareers Full time

    Service Desk Analyst, Helpdesk, Banking Belfast-Hybrid £150- £180pd - via Umbrella Company/ PAYE 6 months Service Desk Analyst, Helpdesk Analyst, ITIL, 1st Line Support, 2nd Line Support, MS Office Professional, Reuters, Bloomberg, MMI, Market view, FinancialServices, Banking. A global Tier 1 Bank are seeking a Service Desk Analyst/ Helpdesk Analyst to...

  • Service Desk Manager

    2 weeks ago


    Belfast, United Kingdom Ocorian group Full time

    Fund services | Corporate | Capital markets | Private client | Regulatory & Compliance We help clients succeed by unlocking new value through expertise, trust and scale. We deliver solutions that solve complex challenges faced by asset managers, financial institutions, corporates, high net-worth individuals and family offices. With a curious mindset, we...


  • Belfast, United Kingdom fibrus Full time

    LOCATION:Belfast (Lanyon)TERMS:Permanent, hybrid workingREQUIREMENTS:Right to work in the UK required (no sponsorship available)We're looking for an inspiring Team Leader to manage a dedicated team of Desk Based Sales Advisors while managing their personal sales target. You will be confident to communicate company goals, safety practices, and deadlines to...

  • Service Desk Agent

    3 weeks ago


    Belfast, United Kingdom Fujitsu Full time

    **Service Desk Agent** **Location: UK - Belfast** Are you looking to start your IT career? Do you enjoy Customer Service? Can you diagnose and problem solve issues? Do you want to shape your world and change the way the world works? Do you want to collaborate and achieve together with committed people to provide 1st line support for one of our long-term...

  • Service Desk Agent

    3 weeks ago


    Belfast, United Kingdom Fujitsu Full time

    **Service Desk Agent** **Location: UK - Belfast** Are you looking to start your IT career? Do you enjoy Customer Service? Can you diagnose and problem solve issues? Do you want to shape your world and change the way the world works? Do you want to collaborate and achieve together with committed people to provide 1st line support for one of our long-term...

  • Service Desk Agent

    2 weeks ago


    Belfast, United Kingdom Fujitsu Full time

    **Service Desk Agent** **Location: UK - Belfast** Are you looking to start your IT career? Do you enjoy Customer Service? Can you diagnose and problem solve issues? Do you want to shape your world and change the way the world works? Do you want to collaborate and achieve together with committed people to provide 1st line support for one of our long-term...

  • Service Desk Agent

    2 weeks ago


    Belfast, United Kingdom Fujitsu Full time

    **Service Desk Agent** **Location: UK - Belfast** Are you looking to start your IT career? Do you enjoy Customer Service? Can you diagnose and problem solve issues? Do you want to shape your world and change the way the world works? Do you want to collaborate and achieve together with committed people to provide 1st line support for one of our long-term...


  • Belfast, United Kingdom Hannaford Full time £15 - £25

    Address: USA-ME-Belfast-93 Lincolnville Avenue Store Code: Store 08241 Customer Service Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks out farmers and producers to join our Local program which celebrates not only local...