PTP Service Delivery Manager

2 weeks ago

Weybridge, Surrey, United Kingdom Sony UK Technology Centre Full time

PTP Service Delivery Manager

For Global Finance Accounting (GFA)

Location: Weybridge, United Kingdom

We are seeking a highly motivated and experienced PTP Service Delivery Manager to join our team in Weybridge, the United Kingdom. This is a unique opportunity to be part of a dynamic and ambitious organization, where you will play a crucial role in delivering flawless customer support and driving continuous improvement within the PTP scope.

If you are a highly motivated individual with a passion for customer service excellence and a desire to contribute to a world-class organization, we want to hear from you. Join us at Sony Europe BV and take the next step in your career.

You will:

Be responsible for the delivery of a customer support operation for both internal and external customers (Service Desk / SOFIA Chatbot Solution). Maintain a strong emphasis on the Voice of the Customer. Identify areas of opportunity within the P2P scope based on data collection through the Service Desk/SOFIA Chatbot. Collect and share information within Sony and WNS (Strategic Partner) applicable to various areas within PtP, including Invoice Processing, Balance Sheet Reconciliation, Payment Activities (incl. Cashflow Best Practices and Forecast), and Master Data Management and Governance (as per Global Standards and Compliance). Conduct data analytics for each of the identified areas and others as per strategic demand.

You will bring:

Proven experience in managing customer support operations and delivering high-quality customer service in account payable. Strong knowledge of P2P processes, including invoice processing, balance sheet reconciliation, payment activities, and master data management. Previous experience of managing remote multicultural teams across multiple sites and locations. Expertise of SAP ERP including S4 Hana, knowledge of other tools and software is advantageous. Excellent communication and interpersonal abilities, with the capability to collaborate effectively in multi-matrix organisations with teams from different departments. Strong analytical skills to identify underlying causes of problems and devise successful resolutions. Capability to effectively implement ongoing improvement initiatives and facilitate organizational transformation. Fluency in English, both written and verbal.

Your new office

Based at the Weybridge office, you will enjoy a vibrant and friendly working environment. We have an onsite canteen with a wide range of options available, and a barista style coffee shop. There is a well-provisioned onsite gym run by our own Sony Wellbeing Coordinator, with classes on set days in the mornings, at lunch and after work hours. We have a staff car park which includes electric charging points, an undercover and secure bike rack (useful if you've made the most of the Cycle-to-Work scheme), or if you will use public transport we have a shuttle bus service that regularly runs between train station and the office at peak times.

Take a look at our video tour of the Weybridge site here:

Life at Sony

We ensure competitive salaries and benefits by using established benchmarking. We encourage healthy work-life balance supported by hybrid and flexible working policies. We are a positive community who dream big together, respect each other, and enjoy a collaborative culture.

We like to celebrate our colleagues who make a real difference using our recognition platform. We also provide access to numerous services and platforms for all aspects of wellbeing . We listen to our people through conversations and surveys, respect their suggestions, then act on them. We also provide allowances for volunteering days so that our staff can support the causes they are most passionate about.

You can build your career around you with our fantastic range of learning & personal development programs to enhance your skills. We also encourage our staff to try exciting new roles, in a wide range of countries, with a supportive mobility team to support you if you take that leap

Bring your uniqueness to Sony

We are passionate about creating a culture that promotes equity and cultivates inclusion, diversity, and belonging. We want employees with diverse backgrounds and perspectives that will stimulate innovation and have a direct impact on our creation of social value to fulfil Sony's purpose – 'to fill the world with emotion, through the power of creativity and technology'. We want you to bring your unique self to work and help shape our culture.

We are Sony Europe

Our people collaborate in an environment of respect, integrity, and open-mindedness. Diverse teams from all over Europe are the driving force for our business, and we embrace the differences that make each of us original and unique.

With offices in 28 European countries, Sony Europe caters to consumer, professional, semiconductor and healthcare markets with innovative electronics products and solutions. Our European laboratories research and develop new technologies and capabilities that contributes to the Sony Group and important issues on a planetary scale.

Bring your passion, creativity and ambitions to Sony Europe. Apply now, and let's create the future together.

Equal Opportunity

Sony Europe is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment regardless of race, colour, religion, gender, citizenship, ancestry, age, physical or mental disability, sexual orientation, gender identity, medical condition, or any other protected characteristics.

Disability Accommodation for Applicants to Sony Europe

Sony Europe will provide reasonable accommodation for any qualified individuals with disabilities in the application process. For reasonable accommodation requests, please contact us by email at or by mail to: Sony Europe B.V, Human Resources Department, the Heights, Brooklands, Surrey, KT13 0XW, UK. When contacting us please indicate the position you are applying for, and the accommodation required.

#LI-KZ1

  • PTP Service Delivery Manager

    2 weeks ago

    Weybridge, Surrey, United Kingdom Sony Corporation Full time

    PTP Service Delivery Manager page is loaded PTP Service Delivery Manager Apply locations Weybridge time type Full time posted on Posted Yesterday job requisition id JR PTP Service Delivery Manager For Global Finance Accounting (GFA) Location: Weybridge, United Kingdom We are seeking a highly motivated and experienced PTP Service Delivery Manager to...

  • Agile Delivery Lead

    2 weeks ago

    Weybridge, Surrey, United Kingdom Clinigen Full time

    Clinigen is a rapidly growing global specialty pharmaceutical and services company with a unique combination of businesses. Our divisions operate in a complex global regulatory environment and ensure that vital medicines are delivered securely on time and wherever they are needed in the world.We are currently 1,100 people headquartered in the UK with global...

  • Technical Service Manager

    2 weeks ago

    Weybridge, Surrey, United Kingdom Net Recruit Full time £60,000

    A successful business within the air conditioning market is looking for a **Technical Services Manager** to join their team in the Shepperton area. This company, with nearly 50 years of experience in the air conditioning sector, offers a wide range of solutions to clients, including maintenance, repairs, and installations.As the **Technical Services...

  • Technical Services Manager

    2 weeks ago

    Weybridge, Surrey, United Kingdom Net Recruit Full time

    A successful company in the air conditioning industry is looking for a Technical Services Manager to join their team in Shepperton. With almost 50 years of experience in air conditioning, this company offers a wide range of solutions to clients, including maintenance, repairs, and installations. The Technical Services Manager will play a crucial role in...

  • Delivery Driver

    2 weeks ago

    Weybridge, Surrey, United Kingdom Ocado Group Full time

    Hourly payCurrent rate per hour Monday to Saturday (Basic Rate) £12.06 Evening Premium £1.12 Sunday Day Premium £3.02 Sunday Evening Premium £4.42 Overtime rate Monday to Saturday (Day Shift) £15.08 Overtime rate Monday to Saturday (Evening Shift) £16.48Contract Type: Full Time - 40 hoursLocation: Weybridge, KT14About the roleYou don't need to have any...

  • Delivery Driver

    2 weeks ago

    Weybridge, Surrey, United Kingdom Ocado Logistics Full time

    Contract Type: Full Time - 40 hoursLocation: Weybridge, KT14About the roleYou don't need to have any previous experience to join our team, just bring yourself and a positive attitude (plus a full UK or EU driving license of course), and our award winning training team will do the restFrom day one, you will be welcomed into the Ocado family and will be the...

  • Multi Drop Delivery Driver

    2 weeks ago

    Weybridge, Surrey, United Kingdom TSI Logistics Full time

    Looking for a job that allows you to stay active while exploring the vibrant streets of South London area ? Look no furtherTSI Logistics is seeking multi drop delivery drivers to join our team and help us deliver our products to our loyal customers.As a delivery driver, you will have the opportunity to explore the diverse neighborhoods of South London while...

  • Delivery Lead

    2 weeks ago

    Weybridge, Surrey, United Kingdom Haleon Full time

    Job Description:Site Name: UK - Surrey - WeybridgePosted Date: Jun Are you energized by a high-profile HR Services leadership role that allows you to shape payroll operations and accelerate process improvement? If so, this HR Services Manager role could be an exciting opportunity to explore.As an HR Services Manager, you will be responsible for providing...

  • Agile Delivery Lead

    4 weeks ago

    Weybridge, UK, Surrey, United Kingdom Clinigen Full time

    Clinigen is a rapidly growing global specialty pharmaceutical and services company with a unique combination of businesses. Our divisions operate in a complex global regulatory environment and ensure that vital medicines are delivered securely on time and wherever they are needed in the world.We are currently 1,100 people headquartered in the UK with global...

  • Technical Services Manager

    2 weeks ago

    Weybridge, Surrey, United Kingdom Reed Full time

    Position:Technical Services ManagerLocation: Field BasedTerm: PermanentSalary: up to £60,000 per annum + bonusesA leading manufacturer in consumer and commercial electronics, who provided specialised products and services, to a diverse range of specifiers across the UK and Worldwide. Are now looking to add to their team and appoint a Technical Services...

  • Head of Customer Service and Transformation

    2 weeks ago

    Weybridge, Surrey, United Kingdom Clearwater People Solutions Ltd Full time

    Our client is currently undergoing a major transformation of it customer services to improve its customer journey, service and efficiency. The Head of Customer Service and Transformation will be responsible for the operational and strategic lead for the customer experience functions, lead and drive the creation, transformation, and operational excellence of...

  • Field Service Representative

    2 weeks ago

    Weybridge, Surrey, United Kingdom Gold Group Full time

    Field Service RepresentativeWeybridgeBriefThe role of the Field Service Representative (FSR) is to conduct fault diagnosis & repair (warranty or other), inspection, service & maintenance, modification & refurbishment tasks for the full range of products.The FSR is required to travel in the UK and overseas (this could involve weekends) to provide proactive...

  • Program Manager

    4 weeks ago

    Weybridge, Surrey, United Kingdom Clinigen Full time

    Clinigen is a rapidly growing global specialty pharmaceutical and services company with a unique combination of businesses. Our divisions operate in a complex global regulatory environment and ensure that vital medicines are delivered securely on time and wherever they are needed in the world.Ready to apply Before you do, make sure to read all the details...

  • Head of Customer Service and Transformation

    2 weeks ago

    Weybridge, Surrey, United Kingdom Clearwater People Solutions Ltd Full time

    Our client is currently undergoing a major transformation of it customer services to improve its customer journey, service and efficiency. The Head of Customer Service and Transformation will be responsible for the operational and strategic lead for the customer experience functions, lead and drive the creation, transformation, and operational excellence of...

  • Customer Delivery Driver Trainee, 7.5t c1

    2 weeks ago

    Weybridge, Surrey, United Kingdom JOHN LEWIS Full time

    At a glance: Role: Customer Delivery Driver Trainee InstallerPosition: Permanent Partner Location: Brooklands (Customer Delivery Hub) Hours: 41 Per Week Our Installer Trainees work 4 days out of 6 (Monday - Saturday) which means you will enjoy 3 days off each week to maintain a healthy work/life balance. We also offer overtime when required so there is...

  • Customer Delivery Driver Trainee, 7.5t c1

    4 weeks ago

    Weybridge, Surrey, United Kingdom JOHN LEWIS Full time

    At a glance: Role: Customer Delivery Driver Trainee InstallerPosition: Permanent Partner Location: Brooklands (Customer Delivery Hub) Hours: 41 Per Week Our Installer Trainees work 4 days out of 6 (Monday - Saturday) which means you will enjoy 3 days off each week to maintain a healthy work/life balance. We also offer overtime when required so there is...

  • Delivery Driver

    2 weeks ago

    Weybridge, Surrey, United Kingdom Treadstone Logistics Full time

    We have a great opportunity for hard working and reliable Self Employed Couriers, who are committed to providing excellent customer service, to work on the collections service for a major online retailer.The collection service operates mainly between 2pm & 6pm Sunday to Friday, starting and finishing in the Weybridge area, collecting stock from...

  • Business Services Manager

    2 weeks ago

    Weybridge, Surrey, United Kingdom Fletcher George Financial Recruitment Full time £42,500 - £55,000

    Accounts Manager for a high growth firm of Chartered Accountants in Uxbridge: an excellent opportunity to work in an inclusive and forward thinking firm and one in which can offer superb career opportunities for you as a Qualified ACA/ACCA or equivalent accountant. You will enjoy staff supervision, lots of direct client liaison and overseeing compliance...

  • Senior Project Manager

    2 weeks ago

    Weybridge, Surrey, United Kingdom JaK Consultancy Full time

    Senior Project Manager / Head of ConstructionSalary: £80,000Weybridge | Flexible split between home, site, and officeReporting to: Construction DirectorOur client has established itself as a leader in both traditional construction and design and build, with a strong reputation for excellent service and a commitment to ongoing innovation. As they continue on...

  • Customer Service Account Lead

    2 weeks ago

    Weybridge, Surrey, United Kingdom March Recruitment Full time

    Job Title: Customer Service Account Lead (Italian Speaking)Location: WeybridgeHours of work: Monday-Friday, 8am-5:30pmSalary: £32,000 per annumHybrid working (2 days in the office, 3 days WFH)Summary of an Account LeadThe account lead aims to retain and maximise revenues from existing key accounts through relationship management. They agree process and...