Technical Services Manager

2 weeks ago


Weybridge, Surrey, United Kingdom Reed Full time

Position
:
Technical Services Manager


Location:
Field Based

Term:
Permanent

Salary:
up to £60,000 per annum + bonuses


A leading manufacturer in consumer and commercial electronics, who provided specialised products and services, to a diverse range of specifiers across the UK and Worldwide.

Are now looking to add to their team and appoint a
Technical Services Manager.


As a
Technical Services Manager, you will be responsible for development and growth of the team in line with company strategies and objectives.

By fully managing the technical support team to deliver agreed service levels.

Your main responsibilities as a
Technical Services Manager, will be but not limited to

  • Manage the field service team of engineers to deliver service and value to customers including system commissioning, customer support, and implementing corrective and preventative action plans
  • Help in managing the spares availability supporting distributions and direct customer channels
  • Support in managing the training academy and resources ensuring materials are updated and optimal utilisation
  • Achieve set and agreed KPIs as discussed with the General Manager
  • Provide effective and detailed reporting of all technical supporting team and service activities as and when required
  • Liaise with other departments to help resolve payment disputes when required, to assist in new product introduction with relevant stakeholders and end of life management to optimise levels of inventory
Knowledge, Skills & Qualifications required for a
Technical Services Manager

  • Solid relevant experience. (Engineering or other relevant technical based qualifications are desirable)
  • Has technical and product awareness
  • Proven effective leadership and management skills
  • Good technical and product awareness, including product development and business planning. Good understanding of all relevant legislations
  • Experience of working within a performance management environment
  • KPIs and Service Level Agreements
  • Highly focused and capable of sustaining a fast pace in a dynamic environment
  • Completer finisher, able to be resilient to drive issues through to a successful customerfocused solution
  • Good judgement, able to make practical and realistic decisions within scope of responsibility
  • Proven commercial acumen and ability to achieve commercial objectives

In return you will receive:

Salary:
up to £60,000 per annum DOE + Bonus

  • Life Assurance
  • Private Healthcare
  • 25 Days' Annual Leave (+ Public Holidays)
  • Staff Discount
  • Subsidised Cafeteria
  • Company Car or Car Allowance


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