Program Manager
4 weeks ago
Ready to apply Before you do, make sure to read all the details pertaining to this job in the description below.
We are currently 1,100 people headquartered in the UK with global offices in the US, EU, JAPAC and South Africa. Clinigen has grown rapidly since it began in 2010 and is positioned well for an exciting future of continued expansion.
The Role
We are seeking a dedicated, collaborative and delivery focused Managed Access Project Manager who will use expertise within the Clinical Trial and/or Managed Access world to develop and maintain client relationships responsible for the delivery of new and existing patient access programs for key pharmaceutical and biotech accounts.
Key Responsibilities:
Lead the delivery of objectives for key accounts, interacting with clients at a senior level and supporting the Program Director and Program Associate to ensure successful delivery of programsDevelop and deliver excellent levels of client relationship management to ensure customer satisfaction and retention through structured and organised program deliveryLeading client meetings around scope and set-up of new programs, including mapping program timelines and developing in-depth project plans for program launch. Maintaining regular dialogue with clients throughout program delivery to ensure high quality serviceCollaborating with internal cross-functional teams to ensure programs are delivered in line with program scopeDelivering program specific KPIs, including budgetary targets, as well as account relationship development objectives as agreed with senior managementContributing to business growth and profitability targets by identifying scope enhancements from existing programs and new business opportunities through client engagement activities
Key Duties:
Contribution to divisional revenue and profit targetsDelivery of assigned account plans relating to existing and future service offerings through provision of strategic account management support to global clients
This includes:
Following and creating operational procedures as it relates to pharmacovigilance workflows, order processing, logistics, regulatory scoping, client set-up documents, etcBe responsible for program related updates, implementation of such updates via defined change control processes and ensuring relevant teams are trained as appropriateDemonstrate excellent account management skills - creating project plans, hosting regular client calls and keeping minutes, acting quickly to solve challenges, ensuring a steady two-way flow of communication between the client and ClinigenAchievement of account specific budgets in line with forecast and/or demonstrate clear understanding as to why forecasts were not metWorking with Program Associates to create reports on activity, performance and outcomes against contracted program requirements/KPIsAnalysis of client satisfaction outcomes identifying solutions to meet client requirementsDeliver Program Management solutions to support new and existing business growth
Requirements
Experience working in a customer-facing role with a need to manage relationships with key accounts. Highly preferable within the pharmaceutical services spaceHistory of success in utilising project management skillsStrong financial acumen, with an ability to demonstrate commercial awareness, including negotiation skillsDegree, with preference from the Science or Business backgroundA skilled and compelling communicator who can motivate the team, effectively manage customer expectations and build strategic partnerships with clientsA solution focused, methodical approach in driving business resultsOrganised, with a bias for taking initiative and maintaining high personal standards including good project planning and management skillsComfortable being able to make decisions with a lack of clarityResilience within a fast-moving environmentAbility to adapt, with an enjoyment for a diverse workload focused on multiple programs and projects
Benefits
27 days holiday plus 8 bank holidaysDiscretionary Bonus SchemePension contributions 4.5% matchedLife assurance 4 x annual salaryFlexible Benefits Platform with £25/month Company contributionAnnual salary reviewIndependent financial advice serviceEnhanced Employee Assistance ProgrammeShopping discounts with retailersLong service awardsRecognition scheme & employee of the year awards
Interested? Please apply today for consideration.
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