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Employee Relations Services Manager
3 months ago
Are you ready to make a difference in people's lives? At Network Rail, we connect passengers and freight customers, ensuring safe and efficient transportation across the country.
We're dedicated to building a diverse and inclusive organisation that reflects the passengers we serve. To achieve this, we're committed to becoming an open, diverse, and inclusive workplace, leveraging the skills and expertise of our talented workforce. Together, we strive to create a safe and accessible railway for everyone.
Investing in our people is key to enhancing the safety, reliability, and efficiency of our railway system. If you're passionate about making a meaningful impact, then this opportunity is for you
Brief DescriptionWho are we looking for?
We're looking for a Employee Relations Leader to join our national HR team to providesubject matter expert support to our HR community,our HR advisory service and line managers in relation tocomplex employee relations cases, in line with formal Human Resources policies and procedures in addition to targeted line manager development.
Leading on the quality of performance and the contractual relationship with our external third party service providers of Employee Relations to improve and optimise the provision to our customers. Looking for continuous improvement, future operating opportunities and conducting service reviews.
In particular, creating trusted partnerships to be the subject matter expert of choice for our HR community on complex employee relations issues. Responding with national guidelines, principles and documents on key topics. Engaging with our trade unions to consult changes with our industrial relations teams.
Acting as a true collaborator with key stakeholders such as Health and Safety, Legal, Ethics and Data Protection to enable cross functional delivery at pace.
Providing direction, training and information to our devolved employee relations advisors and business partners through regular meetings, briefings and continuous improvement projects.
Whether you have a background as a HR Business partner with a focus on employee relations or whether you have an employee relations advisory experience, this role requires a competent, confident and adaptable approach in a fast and changing environment.
About the role (External)What does the average day look like?
· Manage all relevant contract administration working with Strategic Sourcing linked to the assigned service provision, to include management of the formal governance of the contract, including ownership of business rules, SLA's, specification, change control, charges and cost monitoring processes, contract renewal, re-tender or exit, within appropriate timeframes and with appropriate stakeholders to ensure business continuity.
· Provide professional, expert, face-to-face Human Resources advice, coaching and supporting clients when dealing with escalated complex Employee Relations cases in line with Network Rail policies and procedures.
· Initiating reviews and redesigns of procedure, guides and documents to continuously improve our collateral.
· Designing and delivering data insights on the performance of employee relations to allow forecasting on trends and action plans on improvements.
· Provide coaching, guidance and support to clients to formulate pragmatic and business focussed solutions which are balanced with policy application and compliant with employment legislation.
· Experience of managing a third party contract for the provision of services and associated relationship management responsibility.
· Experience of monitoring, measuring and reporting quality measures and performance metrics.
· Strong technical employment law skills
· Strong commercial acumen and awareness.
· Passionate about customer service with ability to articulate previous achievements through business deliverables.
· Proven stakeholder and relationship management skills.
· MCIPD qualification or relevant HR experience.
How to apply (External)Duration: 12month Secondment/FTC
Location: This role is based in The Quadrant MK
This role is a full-time opportunity, but flexible working patterns will be considered.
Closing date: 28 th May 24. On occasions, we may need to close the advert early based upon application volumes. Late applications may not be accepted.
Next Steps: Interviews will be held W/C 3 rd June 24
About our people and the recruitment process...
We're an inclusive employer of choice and we welcome applications from everyone
We encourage our colleagues to work flexibly, as we know traditional working patterns don't always fit. If you want to consider working flexibly, let us know and we'll do our best to help and invest in your career with us, whilst you have a healthy work life balance.
We're also a Disability Confident Leader employer and we'll try our best to adapt the process and offer a reasonable alternative to help support people with disabilities access, apply and interview for roles. We will interview all disabled applicants who meet the essential criteria.
Safe behaviour is a requirement of working for Network Rail. Applicants should be able to demonstrate their awareness of our Safety Vision
Visit Evenbreak's Career Hive should you need accessibility support to apply or should you require any reasonable adjustments/modifications, please contact and have your IRC number ready as this will be required.
A message from our Chief Executive, Andrew Haines:
'Our passengers and freight customers are at the heart of everything we do. We help connect people to their friends and families and get goods to their destination safely and efficiently. We're an organisation where people matter. Watch our video to find out more
We're continuing to build a diverse organisation which is representative of the people we serve. We want to harness the skills and expertise of our people and attract the best talent, to enable a safe and accessible railway for everyone. To learn why inclusion is important to us, please click here .
What can we offer you in return?
We have a range of benefits including :
Generous annual leave (28 days plus statutory days), with the option to buy/sell days.
Defined benefit pension scheme
75% subsidy on train tickets.
Interest-free travel loan for train and car park season tickets.
Discounts at stations with your Network Rail pass.
Flexible/hybrid working arrangements.
Volunteer leave to make a positive impact.
BPSS
As an arm's length department of the UK Government, Network Rail is required to comply with a well-established pre-employment vetting process for all prospective employees. Baseline Personnel Security Standard (BPSS) checks require prospective employees of Network Rail to meet the following requirements.
• Provide eligibility to work in the UK and identity documentation
• Complete a satisfactory 3-year employment history check
• Complete a satisfactory unspent criminal conviction disclosure check for more information regarding BPSS pre-employment related checks, please visit the UK Government website for further information - UK Government - BPSS Checks
Network Rail welcomes applications regardless of age, disability, marital status (including civil partnerships), pregnancy or maternity, race, religion or belief, sexual orientation, transgender status, sex (or gender), employment status, trade union affiliation, or another factor.
Drugs and Alcohol Standard:
Our Drugs and Alcohol Standard is changing as of All prospective candidates who have not been offered a conditional role by will be required to undergo and pass a drugs and alcohol test. Your application will be rescinded if you record a positive test. All positive drugs and alcohol test results for prospective candidates will be securely held on Sentinel database and a 5 year suspension from applying for a safety critical role, a role which requires PTS certification or a Key Safety role on Network Rail Managed Infrastructure will be enforced.
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