Customer Account Manager

2 weeks ago

Cheltenham, Gloucestershire, United Kingdom Commercial Limited Full time

Our Print Division is growing and looking for a Customer Account Manager to join their enthusiastic, vibrant and dynamic Account Management team.


The role


As a Customer Account Manager, you will form part of our Print Supplies Division which looks after the print requirements for a large variety of customers across Commercial Group, as well as providing specialised knowledge and expert advice.


You will be responsible for looking after your own customer base by providing top quality customer service and specialist knowledge.

You will also provide suitable recommendations for cost saving and quality improvements as appropriate.

Commercial Print; from documents for core business processes to marketing assets, branded clothing to merchandise. Printing is more than getting ink on paper.

Your responsibilities as a Customer Account Manager will be:

  • To work closely with customers regarding product information on bespoke printed products
  • Source alternative and bespoke products for your customers, whist also securing the best price possible
  • Ensure clients are kept fully up to date with their orders and maintain excellent working relationships
  • Process customer orders in an efficient and timely manner
  • Liaise with distribution centres to organise appropriate delivery methods and coordinate with suppliers to secure accurate delivery information
  • Identify spend leakage to ensure client accounts remain profitable at all times
  • Maintain accurate account records when updating end user details
  • Successfully conduct quotations for new and existing clients
  • Ensure that all artwork is provided in the highest possible format and create artwork when required
  • Manage and monitor accounts for any inconsistencies and regularly feedback to clients

About you

  • You will have a passion for customer service and be client focussed, enabling you to build and maintain longlasting working relationships
  • Previous experience working within a customer service and/or administration role is essential
  • Knowledge of the Print industry is desirable but not essential as full training will be provided
  • Ability to demonstrate proficiency in Microsoft office packages, namely Excel
  • Excellent communication skills; both written and verbal
  • You will demonstrate enthusiasm and selfmotivation
  • The ability to adapt to an everchanging environment and successfully prioritise a busy workload
  • You will have a flexible and resilient approach to your work

About us


We are proud to be a successful, purpose-driven organisation that is on an exciting journey to achieve an annual turnover of £100m by 2025.


We are a Business Services Group made up eight divisions; Office Supplies, Managed IT, Managed Print Services, Smart Technologies, Technology, Interiors, Commercial Foundation and PPE, Facilities and Workwear.


We invest in our people so they are experts in their field, excel within their environment and continue on a journey of growth and development, personalised to them.

We are #commercialbynature.

Benefits


We commit to ensuring all of our employees feel truly valued and appreciated for the work that they do, every day.

As a member of the Commercial tribe, you will receive the following:

  • A basic salary of £25,000 per annum + quarterly bonus scheme (expected OTE of £30,000+)
  • A generous holiday allowance of 25 days plus bank holidays, which increases with length of service
  • Life Insurance that offers a payment equivalent to four times your annual salary
  • Access to confidential support through our Employee Assistance programme and wellbeing support including a 24hour GP service and physiotherapy
  • Other benefits such as charity volunteering opportunities, pension, cycle to work scheme, flexible working structure and more

Diversity & Inclusion


Together, we are committed to attracting, including, inspiring and developing our teams no matter their background, belief or way of life.

We embrace everyone's unique perspectives and create a genuine belonging for all.


Our employees are who we are and create the brand we are today; we make better decisions and create a consumer-focused environment.

We welcome all applicants regardless of your race, ethnicity, gender, religion, disability, age or sexual orientation.

  • Please visit our website for further information about us and to view our job applicant privacy notice._

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