Account Manager

2 weeks ago


Cheltenham, Gloucestershire, United Kingdom Juice Recruitment Ltd Full time

Juice Recruitment are delighted to be supporting a fantastic company in their search for an Account Manager to join their enthusiastic, friendly and professional team based in Cheltenham.

If you are passionate about delivering excellent customer serviceand thrive off building relationships with clients, then this is the role for you

The job responsibilities include:

  • Responsibility of portfolio of clients with multiple supplies (such as electricity or gas)
  • Maintaining and growing client relationships
  • Resolving complex queries with clients and suppliers in an efficient manner
  • Producing reports for clients
  • Calculating recharges for tenants who share a utility supply
  • Maintaining a broad knowledge of industry rules/issues
  • Managing relationships with internal operations functions to endtoend operational service
  • Analyse and address issues and implement measure to ensure customers' demands are met

Experience required:

  • Experience of working for a competitor or utility sector company
  • Experienced in using MS Excel, basic formulas, and functions such as vlookup
  • Excellent written skills
  • Extremely well organised, able to prioritise and manage a busy and changing workload
  • The ability to quickly learn and retain knowledge
  • Passion for providing best in class customer service
  • UK Utilities knowledge preferable but not essential
  • A proven track record of delivering results in a fastpaced environment
  • Good facilitation, presentation and influencing skills
  • A high level of verbal, critical, and analytical skills, and sound commercial awareness
  • 3rd Party Relationship Management experience

The benefits of this amazing company include:

  • Salary is dependent on experience
  • 33 days annual leave, including bank holidays
  • Government pension scheme
  • Discretionary company bonus scheme

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