Maternity Service Coordinator, Neonatal

2 weeks ago

Leicester, Leicester, United Kingdom University Hospitals of Leicester NHS Trust Full time
We are looking for a full-time member of staff to join our Neonatal admin team.


You will be part of a team of coordinators who offer referral and admin services for our neonatal and BCG teams.

You will need to have a flexible approach and a commitment to working as part of a team.


To perform well in this position you will need to be reliable, a good team player, be able to use your initiative, prioritise your workload, work to tight deadlines whilst dealing with frequently changing priorities and be willing to learn and undertake training and development as the role requires.

Excellent written & verbal communication and interpersonal skills are essential as you will be in contact with a range of staff and patients.


The successful applicant will be enthusiastic, confident and self-motivated, enjoy working in a challenging, busy environment and will have experience of working in a busy customer focused environment.

You should have an excellent customer service background as well as good keyboard skills and proven working knowledge of Microsoft Office packages.

This is an excellent opportunity to build on and develop existing administrative and clerical skills. If you are innovative, motivated and look forward to new challenges then this is the post for you.

  • To be responsible and accountable for Obstetric and Neonatal clinics and for the provision of patient case notes.
  • To ensure and deliver a Patient Pathway in accordance with Local and National Guidelines in relation to Referral to Treatment (RTT).
  • To ensure accurate and timely data quality through effective use of the HISS, E3, NIPE and Patientcentre systems.
  • To work as part of the team, being totally responsible for the appointments, preparation, and smooth administration of all aspects of designated clinics and to provide a highquality service to both clinicians and patients.


We are one of the biggest and busiest NHS trusts in the country, incorporating the General, Glenfield and Royal Infirmary hospitals.

We have our very own Children's Hospital and run one of the country's leading heart centres.


Our team is made up of more than 17,000 staff providing a range of services primarily for the one million residents of Leicester, Leicestershire and Rutland.


We work with partners at the University of Leicester and De Montfort University providing world-class teaching to nurture and develop the next generation of doctors, nurses and other healthcare professionals, many of whom go on to spend their working lives with us.

Our purpose is to provide 'Caring at its best' and our staff have helped us create a set of values that embody who we are and what we're here to do

They are:

  • We focus on what matters most
  • We treat others how we would like to be treated
  • We are passionate and creative in our work
  • We do what we say we are going to do
  • We are one team and we are best when we work together


Our patients are at the heart of all we do and we believe that 'Caring at its best' is not just about the treatments and services we provide, but about giving our patients the best possible experience.


About the University Hospitals of Leicester NHS Trust: )

  • To ensure that complete, accurate and timely appointments are booked and recorded on the computerised systems to the highest quality standards, in accordance with national and trust guidelines.
  • Effective communication with the clinical teams advising of problems or issues arising that may impact on the running of their clinic.
  • Liaise with clinicians, nurses, and the wider MDT in identifying the need for, and organising ad hoc sessions.
  • To be responsible for and oversee the management of specialist clinics

Including:

  • BCG
  • To ensure accurate and timely completion of the complex BCG database by downloading data from various other sources and manipulating the data to enable appointment booking and reporting.
  • As the centre for BCG vaccinations, you will be required to take referrals from NIPE, LPT, E3 & BCG and offer timeappropriate appointments in line with current NHS guidelines. You will be required to communicate with the patients regarding these appointments.
  • To ensure all Local & National Standards are applied to referrals including RTT wait time targets
please see job description/person specification for full details on the role.

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