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Clerical Officer
3 months ago
The jobholder would be trained on the job through a combination of instruction and practice and by attending Casenote, Data Protection and iPM training To compile and sort patient clinic attendance sheets To receive and welcome patients to the department and direct to appropriate waiting area To ensure the patients details are up to date on both the computer system and update front sheet of Health Record Folder notes as necessary.
If service personnel details are incorrect, ensure SPAC office is kept informed To make follow up appointments as per clinicians request in adherence with clinic booking rules To ensure patients follow up waiting lists have all relevant information fields completed in line with EOS (Electronic Outcome System).
Where required manually adding waiting lists and procedure coding To deal with telephone and verbal enquiries from patients, relatives, consultants, other departments and GP practices in a courteous manner, seeking advice when required To ensure that any loose documents are filed in the appropriate section and to tidy and repair damaged Health Record Folder For patients entitled to transport, make arrangements for this To ensure that the Patient Document Tracking system is kept up to date tracing movement of Patient Case Notes in and out of the department.
This will involve moving and handling case notes which maybe heavy to lift To ensure that patients not eligible for treatment in the hospital complete the appropriate process To liaise closely with nursing staff and the appointments clerks regarding clinic organisation To ensure that a firm understanding is obtained of all administration processes in the Trust Waiting List policy and be able to work to this level To ensure that a clear understanding is obtained surrounding data quality, data protection, case note handling, patient information management systems (iPM) and be able to work to this guidance To ensure that an individual performance review is obtained from the supervising line manager on an annual basis The post holder would have direct patient contact and therefore may come into contact with unpleasant working conditions, due to patients being ill or injured and would need empathy and tact to deal with patients that may be anxious, angry or upset and would also need to be patient and understanding To endeavour to accommodate follow up patients that arrive without an appointment that request to be seen once agreed with nursing/clinician.
If patient has not been referred into the hospital give the appropriate advice to patients To assist in informal training by showing other members of staff, locums or NVQ students the job as requested To deal with patient outcomes for patients that DNA (Do not attend) their appointment in accordance with the waiting list policy and departmental processes To highlight any capacity issues for time critical patients to secretarial team/clinical admin manager Make patients aware of their opportunity to provide feedback through the Friends and Family Test To attend patients via attend anywhere for virtual clinics