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Technical Support Officer

3 months ago

Remote, United Kingdom Capita Full time

Responsible for the day-to-day provision of technical support in relation to MIS & Curriculum elements of the EN(ni) contract ensuring a high quality service.


Job title:

Technical Support Officer

Technical Support Officer - SIMS/SQL Focused

Responsible for the day-to-day provision of technical support in relation to MIS & Curriculum elements of the EN(ni) contract ensuring a high quality service.


What you will be doing:

  • Contributing to MIS & Curriculum Technical Support Team to attend sites/remote fix to achieve SLA.
  • Must meet deliverables set by Service Delivery Manager & Project Managers on assigned activities.
  • Generate and prepare internal and external customer reports and proposals as specified and required as per role requirements.
  • Maintain and build technical relationships with Strategic Support Partners to maximise opportunities.
  • Manage outstanding calls to closure using available service tools i.e. CSM, Dashboards, and Aged Calls Reports.
  • Manage internal databases and procedures relevant to MIS & Curriculum Processes to ensure compliance.
  • Provide support to business functions when directed to by Strategic Service Delivery Managers.
  • Manage Support Partner related calls and queries.
  • Contributing to regular MIS Upgrades within agreed timescales.
  • Performing and auditing MIS Patch Management across the EN(ni) estate.

What we are looking for:

  • Experience of managing personal workloads.
  • Experience of working as part of a team.
  • Excellent knowledge of coordinating Strategic 3rd Parties
  • Strong knowledge of MS Office work packages, i.e. Word, Excel, Outlook & CSM.
  • Proven experience in customer facing 2nd line support.
  • Understanding of ITIL service management.
  • Excellent English communication skills, both written and verbal, including proposal and business writing skills.
  • Experience in working in a highpressure environment and meeting tight deadlines.
  • SQL/Scripting knowledge an advantage
  • MIS knowledge an advantage.

About Capita Technology and Software Solutions (TSS)


Capita Technology and Software Solutions (TSS) is a newly formed global shared service, responsible for delivering innovation and digital transformation for Capita's businesses and clients.

We work collaboratively with Capita's divisions to shape the right digital technology solutions to help clients work differently, engage differently, sell differently and to be resilient to whatever next comes their way.

We create innovative technology and software solutions for Capita's clients and businesses while ensuring secure, resilient and predictable service delivery.

TSS brings together 5000+ colleagues from across Capita into a single function to deliver world-class technology and software solutions for Capita's businesses and clients.


What's in it for you?

  • 23 days' holiday (rising to 27 days with length of service) with the opportunity to buy extra leave
  • The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
  • Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform
  • Company matched pension, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave and plenty more
You'll get the chance to follow your chosen career path anywhere in Capita. You'll be joining a network of 55,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors.

There are countless opportunities to learn new skills and develop in your career, and we'll provide the support you need to do just that.


What we hope you'll do next:

To view our Covid-19 and process adjustments information, please visit the Capita Careers site.
We're an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristics

Location:

Home Based - NI
,

United Kingdom

Time Type:

Full time

Contract Type:

Permanent