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Support Worker

4 months ago

Prescot, Knowsley, United Kingdom Kingston Noble Full time
Our client is one of the UK's largest health and social care charities
. They work in the community, enriching the lives of people with many different care needs. It's exciting and rewarding work, and they're full of passion for what they do.

Since the early days, our client has grown to provide many innovative and bespoke care services to thousands of people across England and Scotland.

Whether they're exploring new assistive technology, making service improvements or finding better ways of working, they never stand still.

Key Responsibilities:

  • To identify risks to customer service or safety, escalating any concerns to line manager. To contribute to the management and mitigation of these risks, through use of TEC or otherwise, to ensure the quality, efficiency, and compliance of all support activity including that delivered from a remote location to support the delivery of the best possible outcomes for individuals.
  • To ensure the health, safety, and wellbeing of self, colleagues, and people supported by following the appropriate policies and procedures and escalating any concerns, complaints or poor practice.
  • Answer calls within agreed SLA times and ensure care records are updated accordingly after ever interaction.
  • To provide the best care and support possible, in accordance with a person's support needs and create personalised support plans using specialist knowledge, gaining input from other care professionals, so that people's holistic needs are supported.
All applicants will need a full driving licence and access to a car. Business Insurance is also required for this position.

Job Types:
Full-time, Permanent

Salary:
£12.40 per hour

Shift:

  • Night shift

Work Location:
In person