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Project Management Operations Coordinator

3 months ago

London, Greater London, United Kingdom Live Nation Full time

Job Summary:

Location :
UK/Europe - Flexible

Division :
Global Operations & Support

Line Manager:
Senior Project Manager

Contract Terms :
Permanent, Part-Time up to 30 hours per week Monday-Friday / Rare travel (international and domestic)

THE TEAM:


The Implementation and Solutions team, a part of the Global Support & Operations organization, offers exceptional support for internal teams and the Ticketmaster client base.

The team's mission is to "Support the Client, Support the Account Teams, Support the Fan," striving to deliver outstanding support while achieving improvements in efficiency, evolving technology, support requirements, and professional development for the staff.


THE JOB:


The Project Coordinator leads and manages various projects for the Implementation and Solutions organization, ensuring timely and within-budget project completion using project management best practices to ensure top-notch quality.

The Project Coordinator establishes project management standards and goals, devises operational plans and project management approaches to achieve them.

Prioritizes technical project management tasks and promotes the technical project management function to enhance collaboration across different departments.

The Project Coordinator collaborates extensively in deploying and supporting Ticketmaster processes and products, playing a vital role in ensuring clients have necessary resources.


Specific project tasks include developing functional requirements for Business Operations teams, creating project plans, budgets, and schedules, managing critical path tasks and teams, identifying and resolving issues, and overseeing project success.

It is crucial to comprehend the scope and impact of all project changes by seeking input from all stakeholders and involving relevant teams.


WHAT YOU WILL BE DOING:
  • Manage scope with stakeholders, execute tasks with the development team, and communicate progress to managers and senior stakeholders
  • Collaborate within the client support organization and other sub-organizations as needed
  • Define process enhancements and feedback for the project, including necessary strategies for timely completion
  • Collect essential assets for each project's development, such as functional specifications, hardware/software specifications, project tool workflows, budget constraints, and other technical documentation
  • Offer feedback to project stakeholders, including specification input, issue escalation, or scope changes/clarifications to resources
  • Update project information promptly
  • Support product positioning in the market, drive sales enablement, client support, editorial awareness, and contribute to marketing strategies for growth and retention
  • Collaborate across departments to deliver projects aligning with the organization's strategic vision
  • Manage risks and issues, implement corrective actions, and resolve cross-project and strategic issues with senior stakeholders
  • Safeguard project vision and business case viability
  • Maintain strategic alignment between the project and the organization
  • Discover innovative problem-solving approaches
  • Lead the project to successful completion
WHAT YOU NEED TO KNOW:
  • Preferably trained in Project Management Professional (PMP) fundamentals
  • Preferred experience with Waterfall/Agile project management methodologies
  • Desirable background in Technical Project Management
  • Experience in the venue/ticketing industry and understanding of ticketing operations are beneficial
  • Demonstrated technical project management skills
  • Experience in managing IT and operational projects related to infrastructure
  • Proven track record in collaborating with business and technology teams to develop and launch new products
  • Proficient in authoring project plans, creating project budgets, and defining technical requirements
  • Familiarity with Agile, Lean, and other project management methodologies is advantageous
  • Excellent problem-solving abilities
  • Shown creativity in generating solutions
  • Effective communication skills with keen attention to detail
  • Adaptability facilitating successful teamwork across all levels
  • Preferably holds a Bachelor's Degree or equivalent
  • Skilled in communicating with both business individuals and software engineers
  • Capable of negotiating for resources and building consensus among multiple priorities
  • Ability to work independently while fostering collaboration
  • Desire to work in a dynamic, fast-paced environment with evolving priorities
  • Interest in staying updated on changing Internet technologies
  • Drive to explore alternatives to achieve goals
  • Resourceful in meeting company requirements
  • Strong IT/IS technology background preferred
  • Experience in network operations, administration, and web technologies desired
  • Proficient in multitasking, prioritizing deadlines, and utilizing technology for management reporting
  • Functional and operational technology generalist, adaptable to various platforms
BEHAVIORAL SKILLS:
  • Demonstrate exemplary leadership qualities to foster a collaborative team environment based on trust, respect, and inter-organization coordination
  • Show a strong ability to motivate, mentor, and lead company and client personnel in a team-oriented setting
  • Excellent interpersonal and communication skills with influencing capabilities
  • Detail-oriented, organized, and effective in an agile work setting
LIFE AT TICKETMASTER:
We are proud to be part of Live Nation Entertainment, the global leader in live entertainment.

At Ticketmaster, our goal is to connect individuals worldwide with the live events they adore. As the primary ticket marketplace and foremost global provider of enterprise tools and services for the live entertainment sector, we are uniquely positioned to fulfill this vision.

We pursue this vision with a profound passion for live events and a diverse, inspiring culture driven by approachable leaders, attentive managers, and enthusiastic teams.

If you share our enthusiasm for live entertainment and wish to join a company dedicated to enabling millions of fans to experience it, we want to hear from you.


Our work is guided by these values:
  • Reliability – Ensuring seamless live event experiences for fans and clients
  • Teamwork – Emphasizing team success over individual achievements
  • Integrity – Upholding moral and ethical standards for partners and stakeholders
  • Belonging – Fostering a culture where all individuals can thrive authentically
EQUAL OPPORTUNITIES:
We are passionate about our people and actualize diversity and inclusion principles beyond rhetoric. You will thrive in an inclusive environment, encouraged to bring your authentic self to work. We strive to assist you in balancing work and personal life effectively, supporting your professional and personal growth within our expanding organization.

Irrespective of gender, race, sexual orientation, religion, age, disability, or caregiving responsibilities, we welcome applications from all individuals.