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Host/hostess

3 months ago

Birmingham, Birmingham, United Kingdom Plough and Harrow Hotel Full time

Job Overview:
We are seeking a friendly and customer-oriented individual to join our team as a Host/Host.

As a Host/Host, you will be the first point of contact for our guests, providing them with a warm welcome and ensuring their hotel experience starts off on the right foot.

Your excellent communication skills and hospitality will contribute to creating a positive and memorable experience for our guests.

Responsibilities:

  • Greet guests upon arrival with a friendly and welcoming demeanor
  • Assist guests with any inquiries or special requests
  • Maintain cleanliness and organization of the reception and lounge area
  • Collaborate with colleagues to ensure smooth operations
  • Communicate effectively with team members to provide exceptional guest service
  • Handle guest complaints or concerns in a professional manner
  • Be willing to learn and develop new skills as part of your personal development

Requirements:

  • Previous experience in a customer service role, preferably in a restaurant or hotel setting
  • Excellent phone etiquette and communication skills
  • Strong hospitality and guest service skills
  • Ability to multitask and work in a fastpaced environment
  • Professional appearance and demeanor
  • Flexibility to work evenings, weekends, and holidays as needed

Job Types:
Full-time, Permanent

Pay:
£12.45-£12.50 per hour

Expected hours:
per week

Benefits:

  • Employee mentoring programme
  • Free parking
  • Transport links

Schedule:

  • 8 hour shift
  • Weekend availability

Supplemental pay types:

  • Bonus scheme
  • Tips

Experience:

  • Hospitality: 1 year (preferred)

Work Location:
In person

Reference ID:
Hotel Host