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Host/hostess

7 months ago

Birmingham, United Kingdom AESN Limited Full time

We are looking for experienced Hosts/Hostesses to work in various locations across Birmingham.

**Responsibilities**:

- Ensure Colleagues feel welcome, and their needs are taken care of in a fun, friendly and professional manner at all times.
- Dealing with guest and colleague enquiries promptly and politely.
- Conduct assigned Daily Checklists to ensure the quality of assigned workspaces, improve performance and enhance tracking
- Using the existing process and technology, assist in room booking and guest arrivals
- Maintaining a clear, presentable, and safe office floor. Maintain a strong floor presence and observe quality control issues (ie. facility cleanliness, comfort factors) and actively log tickets requiring service from other areas.
- Providing Technical support in the form of first-line fixes such as reboots and connection inspections while delivering against a clear handoff process to the Techbar for unresolved issues
- Deliver occasional surprise and delight or pop-up events.
- Assist the team with preparation of reports
- Assistteam with the creation and implementation of all events and activationson site
- Management of the daily service delivery of thecurated experience vendors/activations
- Conduct periodic review and revision of base building documents for your respective floor
- Manage Colleague concerns received in line with general standards

**Qualifications**:

- Minimum 3-5 years customer services experience, specifically dealing with Blue Chip/ High Touch clients
- High Schoolor College Degree
- Proven track record of providing stellar customer service
- Proven ability to function successfully within a strong team environment
- Excellent telephone skills and verbal communication

**Job Types**: Full-time, Part-time
Part-time hours: 20-40 per week

**Salary**: £12.00-£13.00 per hour

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Monday to Friday
- Night shift
- Weekend availability

Ability to commute/relocate:

- Birmingham: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Hospitality: 1 year (required)

Work Location: In person