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Swedish Speaking Customer Service Advisor
4 months ago
*Key Responsibilities:
- Handle phone calls with customer queries and provide effective resolutions to end users.
- Record case resolutions in the contact centre tool based on client communication via phone, email, chat, etc.
- Ensure that cases are resolved within the case life cycle, adhering to individual balanced scorecard metrics.
- Escalate priority issues according to client specifications to the immediate lead as necessary.
- Native Swedish speaker or near native proficiency (CEFR Level C1).
- Previous experience in an outsourced customer service environment is advantageous but not essential as training will be provided.
- Manageable English skills (B1+ or better) in writing and speaking to understand documentation and log accurately in the client systems.
- Competitive salary of £30,000 per annum.
- A supportive and collaborative work environment.
- Opportunities for career growth and professional development.
- Comprehensive training to ensure your success in the role.
If you are ready to make a difference and join a team committed to excellence in customer service, please submit your CV to Recruitment Fox outlining your language proficiency.
FOXPERM
Job Type:
Full-time
Pay:
£30,000.00 per year
Benefits:
- Company pension
- Employee discount
- Health & wellbeing programme
- Sick pay
- Transport links
Schedule:
- 8 hour shift
Work Location:
In person
