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Head of Experiential Retail
3 months ago
Alignment to our core values is what we cherish above and beyond anything else. Our 3 core values are:
Grow Together, Celebrate Each Other and Break All Boundaries
We are proud of our journey so far and are looking for more ambitious and values driven people to join us as we continue to grow.
WHAT'S THE MISSION?
To pioneer Experiential Retail creating an in store experience like no other, both innovative and authentic across all stores.
WHAT DOES SUCCESS LOOK LIKE?
Reverse Leadership
Inspiring & Visionary leadership to our Experiential Retail team which includes Property Management, Store Design, Visual Merchandising and Customer Experience, fostering a culture of creativity, collaboration and excellence Adopt a reverse leadership approach both within and across teams, fostering continuous growth to your teams through training, coaching, and mentorship Collaborate with teams across the business to lead in driving innovation in physical services, continuously enhancing our retail offerings Champion our brand values and bring our experiential pillars to life in everything you do across all levels Innovation
Set the vision and inspire the team to pioneer in all areas of experiential retail, from VM and store design to every customer interaction and our service offering Ensuring we are leading the way with our retail concepts, activations and offerings Utilise customer insights, market research, and industry trends to continuously elevate our approach and offering, always trailing and testing new ideas Strategic Planning & Execution
Develop and implement a comprehensive experiential retail strategy that aligns cross functionally Ensure timely and high-quality execution of store openings, maintaining the highest standards of excellence Uphold the look, feel, and experiences of existing stores to ensure consistency and excellence Oversee the execution of all services launches, ensuring they are completed on time and to the highest standards Optimise capacity and occupancy for in-store services to maximise efficiency and customer satisfaction Cross Functional Alignment
Collaborate closely with our ecom and customer care team ensuring a seamless omnichannel journey Close collaboration with people experience team to ensure full alignment of both internal and external experiences Work closely with area managers and international teams to streamline and maintain consistency in our services and customer experiences Reporting Lines
Reporting to Retail Director Direct reports: Customer Experience Manager, VM Lead, Project Manager) & Store Design WHAT WOULD YOU LIKE FROM ME?
A values champion and brand ambassador, our values resonate deeply with you You care deeply about creating world class customer experiences and have a huge passion for experiential retail 8+ years experience in a customer facing management position, with a proven record for turning ideas into action You naturally inspire and energise those around you, have a flair for creativity & innovation and a love for thinking outside the box A global mindset and a curiosity for learning about different cultures, people and ways of doing things A track record of driving commercial success through strong KPIs and effective training A willingness to roll up your sleeves and get your hands dirty, because this role is all about getting out there and making magic happen Flexibility and adaptability to travel frequently. Most of your time will be spent across stores WHAT WE DO FOR YOU:
From £60,000 + bonus A chance to be part of something big & growing, and to make a real impact on people's journeys A supportive and collaborative team that's always ready to cheer you on Opportunities to grow, learn, and stretch yourself in ways you never thought possible Flexibility to be your authentic self and bring your unique talents to the table Product Allowance + Friends & Family Discount 25 days holiday + 1 day/yr service Many Socials and Awards evenings to celebrate our amazing team Personal Financial Coaching Sabbatical after 3 years service Increased parental leave after 2 years service We have lots of little extras but we really believe the best part about working for us is being surrounded by people that share our passion for our mission and values, and having the freedom to be fully empowered to flourish and be your best self.
