Meetings & Events Executive

1 week ago

York, York City, United Kingdom MHDV Full time
Meeting & Events Executive at Malmaison York

£23,500 plus TRONC

  • Permanent Role
Malmaison York

Reporting to Cluster Meetings & Events Manager

To maximize Meetings & Events revenue performance, meeting room occupancy and achieve budgets. To handle and manage inbound enquiries, contract events business and ensure the smooth planning and implementation of events with appropriate documentation

Key Objectives

  • To manage meeting, private event and wedding enquiries.
  • To drive occupancy and revenue from the meetings and events spaces within the hotel, in line with budget expectations
  • To drive catering revenues in all areas within the hotel
  • To work according to the SOPs within the brand, ensuring adoption of best practice
  • Creation of clear event documentation and ensure the smooth running of events
  • To support the Cluster Meetings & Events Manager with activities and needs, to optimise relationships and revenue production
  • To support the conversion of group enquiries via the CSO
  • To support the weekly M&E forecast by creating business blocks to the required standard and with accurate revenue forecasts for each block
  • To achieve annual and quarterly KRAs, revenue targets and hotel budgets
  • To develop and maintain the respect of guests, staff and management
    Key Areas Of Responsibility

Finance:

  • To ensure the M&E operations meets and exceeds budgeted targets
  • To ensure the postings of events are correctly allocated to the correct segment
  • To ensure deposits and prepayments for events are collected in a timely manner
  • To ensure that all post master accounts are settled prior to departure
    Service & Product:
  • Handle all enquiries linked to meetings, private dining and weddings
  • Liaising with customers prior to arrival to ensure all details are relevant and correct
  • To ensure function sheets are created and details checked with the customer and amendments are made
  • To attend the weekly operations meeting and update the hotel on the forthcoming weeks events
  • To ensure that the meeting rooms are setup to the guest requirements, taking into account equipment, room layout, food and beverage requirement, and health and safety
  • To ensure all menus are current and loaded into Opera Sales and Catering to ensure content is accurate and relevant.
  • To be a point of contact for M&E clients prior to and post event, to ensure satisfaction and support securing future business opportunities
  • To maintain levels of service that consistently exceeds the expectations of our guests
  • To ensure the ambience, cleanliness and styling of the department is maintained at all times
  • To work to the standard operating procedures at all times in booking events through the S&C section of the PMS
  • Ensure prompt turnaround in responses to client and adhere to timelines specified according to existing service level agreements specified at the time of enquiry
  • To ensure that all calls and enquiries into the department are taken and processed in accordance with the company standards and call handling criteria
  • To increase enquiries from clients, by asking for further opportunities during conversations, focusing on the cluster and estate wide
  • Communicate details of requests with large revenue opportunities to the Cluster Meetings and Events Manager and agree follow up plans
  • Maintain a high quality of data entry in the systems used, both manually and online
  • Maintain a high level of product knowledge at all time
  • Assist in any projects as/when required by the General Manager
  • Performs all duties in a timely and effective manner in accordance with established company policies in order to achieve the objective of the position
  • To undertake other reasonable duties that fall within the parameters of the role
    People:
  • Develop close working relationships with all departments to ensure guest expectations are met
  • To develop strong working relationships with guests within the hotel(s), in order to maximise sales opportunities and generate repeat business and new business across both brands
  • To actively sell the hotel(s) through conducting site inspections and participating in PR events as required
    Personal Responsibilities:

Self-management:

  • Sets high standards of performance in all areas
  • Methodically plans and organises, using a systematic approach to get things done
  • Manages time and resources effectively
  • Prioritizes actions and manages tasks through to completion in a timely manner
  • Actively seeks opportunities to develop and learn from experience
    Communication & Leadership Skills:
  • Communicates openly and clearly both verbally and in writing
  • Pitches information at the appropriate level
  • Listens to the needs of others before contributing
  • Raises conflicts and complaints to the Cluster Meetings and Events Manager
    Problem Solving & Decision Making:
  • Seeks innovative solutions
  • Makes conscious decisions to go for action
  • Accepts personal responsibility to make thi

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