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Sales Representative

3 months ago

Bideford, Devon, United Kingdom IBMG Full time

The Company


Founded in 1850, RGB is an independent builders merchant offering over a community focussed service to meet the needs of all construction and refurbishment projects, large or small.

At RGB, we have a deep respect and appreciation for our customers.

We strive to serve their needs for quality building & plumbing supplies every day in more than 27 branches in the South West, with over 383 employees supporting our vision to be the best local merchant to do business with.

The desire to serve our customers has been the driving force behind our growth and our strategy. We are dedicated to our people and supporting our local communities.

From our Branch Support Centres to the employees throughout our branches, every individual plays a role in helping ensure the business success.

RGB is proud to be part of the Independent Builders Merchant Group (IBMG).

IBMG is the largest independent merchant group in the South of England operating through five core divisions (Builders Merchants, Timber, Plumbing & Heating, Roofing and Electrical), primarily serving trade customers with an extensive range of products.

IBMG has over 170 branches extending from Penzance to Margate, generating revenues in excess of £650 million and are supported by over 2,200 colleagues.


Due to the continued success and expansion of our business, an exciting opportunity has arisen for a Sales Representative to join our team at Bideford.


The Role

  • Serve customers politely and efficiently to ensure customer satisfaction
  • Manage your telephone communication professionally. Return missed calls promptly and utilise voice mail facility appropriately
  • Provide customers with advice and guidance on the selection and use of products and support colleagues in your areas of expertise
  • Maximise sales using linked selling and other appropriate skills
  • Drive sales forward using appropriate selling techniques. Eg effective quotation follow up, proactive promotional selling, effective telephone marketing
  • Manage, monitor and effectively use customer special terms
  • When on site be prepared to offer prices to secure the order at the maximum profitability to the Company, always mindful of the overheads involved in fulfilling that order. Ensure branch is advised of any relevant pricing activity, so that a record may be kept
  • When appropriate forward sufficient information to your branch contact to ensure a proper quotation may be raised
  • With the support of internal sales staff ensure all enquiries and quotations are priced quickly and efficiently using market and system information to gain orders at maximum margin for the company. All enquires should be returned within three working days
  • When undertaking site surveys to satisfy customer requirements, ensure customers acknowledge details of goods prior to placing order (eg kitchen and bathroom planning, joinery survey, truss measurement etc)
  • Service customer orders from branch stock profile where ever possible and appropriate.
  • Ensure all customer special orders and directs are placed with preferred suppliers (in accordance with Company policy) having negotiated the best possible price and using the correct documentation
  • Encourage your sales office contact to liaise with customer and internal department/supplier to ensure delivery requirements are met. Customers must be informed of any delays or problems in meeting those requirements
  • Monitor customer special orders to ensure prompt delivery/collection. Cancelled or incorrect orders should be returned promptly to supplier. All rehandling charges must be considered and commercial decisions made
  • Ensure that any goods that customers request a credit/refund for are in a saleable condition before appropriate paperwork is raised
  • Deal with any customer complaints quickly and properly, seeking guidance from Management where needed or appropriate
  • Keep Branch management informed of any supply difficulties and customer dissatisfaction
  • Manage customer credit limits and payments. Liaise with Branch Management as necessary to maximise sales potential and minimise financial risk
  • Maintain appropriate customer records to enable you to manage accounts to fulfil their maximum potential
  • Prospect for new business in order to achieve customer base growth, in line with target set by management
  • Maintain an up to date knowledge of products technology and regulations in order to support or further customer service
  • Maintain a relevant library of manufacturers literature and price lists
  • Be aware of competitor and customers activities to identify commercial threats and sales opportunities
  • Follow the Company procedure in the handling of all monies and selection of payment types
  • When covering other departments ensure correct procedures are followed

Specific Experience & Skills Required
Clean driving licence

Experience in a merchanting sales environment

Technical ability to takeoff quantities from plans

Any industry recognised tr