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Sales and Customer Service Representative

2 months ago


Bideford, Devon, United Kingdom Amplifon Full time
Role Overview

We are seeking a highly motivated and customer-focused Sales and Customer Service Advisor to join our team at Amplifon in Bideford. As a key member of our high street branch, you will play a vital role in delivering exceptional customer experiences and driving sales growth.

Key Responsibilities
  • Manage the diary to optimize sales and service appointments, ensuring a seamless customer experience.
  • Regularly review customer databases to identify opportunities for growth and improve clinic performance.
  • Personalize welcome calls to maximize attendance and drive revenue.
  • Play an active role in generating revenue by scheduling appointments and promoting add-on products.
  • Build strong relationships with customers to offer tailored solutions and promotions.
  • Maintain a visually appealing store environment, adhering to Amplifon guidelines and standards.
  • Manage stock levels to ensure optimal product availability.
Requirements
  • Excellent customer service skills, with a focus on delivering exceptional experiences.
  • Basic computer literacy, including proficiency in Outlook, Teams, and OneDrive.
  • Sales skills, with the ability to support audiologists in achieving sales targets.
  • A proactive mindset, with a willingness to adapt to change and prioritize tasks effectively.
  • Strong organizational skills, with the ability to plan and prioritize workloads.
  • A commitment to Amplifon's vision and values.
What We Offer

As a Sales and Customer Service Advisor at Amplifon, you will have the opportunity to develop your skills and knowledge, with a focus on customer-centric sales and service. You will be part of a close-knit team, working collaboratively to deliver exceptional results and drive business growth.

Amplifon offers a range of benefits, including world-class training, international opportunities, and a competitive salary package. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting role.