Customer Service Advisor

2 weeks ago

Port Clarence, Stockton-on-Tees, United Kingdom Calor Gas Ltd Full time

Job no: 507318

Work type:
Permanent

Location:
Port Clarence

Categories:
Operations

Customer Service Advisor Level - Port Clarence**
£22,720 to £23,500 With Excellent Benefits

  • Keeping our Customers Safe, Warm, Working and Informed is what we strive for at Calor._


The Customer Experience team at Calor Gas are looking to recruit an engaging and proactive Customer Service Advisor Level 1 to provide a primary point of contact for external customers via the phone and in written correspondence, directly resolving matters on first contact where appropriate.


Hours of work:

Weekly Rotational Shift Pattern:
Working 1 Saturday morning in 4

Key responsibilities will include:

  • Undertake an initial on the spot risk assessment and makes quick decisions in a pressured environment to resolve a call in the most appropriate way
  • Work to set quality standards, targets and service levels within a real time environment to deliver and enhance personal and departmental performance
  • Maintain accurate records by logging and tracking all calls in the CRM system ensuring that all relevant systems are up to date
  • Ensure that own knowledge is kept up to date and retained to enable correct information to be provided to customers and colleagues, adapts quickly and confidently to changes to processes and information provided
  • Use skills and experience to handle calls with vulnerable customers with empathy and resilience
  • To capture and progress customer orders
  • Undertake administration of customers' accounts ensuring requirements are processed in a timely and accurate manner to avoid rework and maximise customer satisfaction
  • Take every opportunity to promote Calor services to the customer
  • Be receptive to complaints or problems, research, resolve customer complaints within given parameters, and be aware of possible solutions to make informed decisions and own the problem
  • Agree and achieve both quantitative and qualitative service standard performance targets and objectives with the Team Leader (TL) and ensure they are delivered to
  • Be able to work and cooperate as part of a team, assisting and supporting colleagues, TL's and other departments, when necessary
  • Assist in developing processes for constant improvement for the benefit of the customer and Calor's business goals
  • To stay focused and motivated with a positive attitude towards learning, growth and change
  • Be able to challenge yourself and others to make step changes in knowledge, experience, skills and behaviour, and share knowledge of best practice
  • Delivering and maintaining team performance targets
  • Capture, maintain and ensure quality and safety of customer data
  • Identifying, highlighting and escalating any servicerelated issues

As such we would like you to have/be:

  • Have excellent communication and relationship building skills and demonstrate real care about the customer through a consultative and listening approach
  • Have a strong sense of ownership and take pride in your work
  • Be well organized and able to work under pressure
  • Have excellent attention to detail
  • Have good IT systems knowledge
  • Able to work in an environment of high volume of calls
To_ be considered for the above opportunity you must be eligible to live and work in the UK._

Advertised: 02 Feb 2024 GMT Standard Time

Applications close: 16 Feb 2024 GMT Standard Time

  • Surveyor / Air Tester

    2 weeks ago

    Port Clarence, Stockton-on-Tees, United Kingdom SGS Full time

    Company DescriptionSGS is the world's leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 89,000 employees, SGS operates a network of over 2,400 offices and laboratories around the world.Our Innovation Factory promotes and develops digital innovation...

  • Customer Service Advisor

    4 weeks ago

    Port Clarence, United Kingdom Calor Gas Ltd Full time

    **Job no**: 506871 **Work type**: Permanent full-time **Location**: Port Clarence **Categories**: Operations **Customer Service Advisor **Level 1 - Port Clarence** **£21,000 to £23,000 With Excellent Benefits** - Creating a better world, a better company, and a more fulfilling future _ - Calor is an exciting and inspiring company to work for, where...

  • Customer Services Advisor

    4 weeks ago

    Ellesmere Port, United Kingdom Service Care Full time

    **Job Title**: Housing Customer Service Advisor **Work and Interview Location**: Chester CH2 3AL **Contract Type**: 12 Weeks (potential temp to perm) **Weekly Hours**: Part Time **Start Date**: ASAP A large housing association is recruiting in Cheshire for an experienced Housing Customer Service Advisor to provide an excellent and suitable customer service...

  • Customer Services Advisor

    2 weeks ago

    Ellesmere Port, Cheshire, United Kingdom Service Care Full time

    Job Title: Housing Customer Service AdvisorWork and Interview Location: Chester CH2 3ALContract Type: 12 Weeks (potential temp to perm)Weekly Hours: Part TimeStart Date:ASAPA large housing association is recruiting in Cheshire for an experienced Housing Customer Service Advisor to provide an excellent and suitable customer service to their customers,...

  • Customer Service Advisor

    2 weeks ago

    Port Clarence, United Kingdom Calor Gas Ltd Full time

    **Job no**: 507318 **Work type**: Permanent **Location**: Port Clarence **Categories**: Operations **Customer Service Advisor **Level 1 - Port Clarence** **£22,720 to £23,500 With Excellent Benefits** - Keeping our Customers Safe, Warm, Working and Informed is what we strive for at Calor._ The Customer Experience team at Calor Gas are looking to...

  • Contact Centre Advisor

    3 weeks ago

    Port Clarence, United Kingdom Calor Gas Ltd Full time

    **Job no**: 507318 **Work type**: Permanent **Location**: Port Clarence **Categories**: Operations **Contact Centre Advisor** **£22,720 to £23,500 With Excellent Benefits** - Keeping our Customers Safe, Warm, Working and Informed is what we strive for at Calor._ The Customer Experience team at Calor Gas are looking to recruit an engaging and...

  • Customer Service Advisor

    2 weeks ago

    Ellesmere Port, United Kingdom Recruit Right Full time

    **Customer Service Advisor** **Salary £20,000 plus excellent benefits** **Cheshire Oaks** We are currently supporting our existing client with the recruitment of a Customer Service Advisor to joint the team at their Cheshire Oaks office. You will be part of a team that will ensure that we deliver an important level of service to all our client base when...

  • Customer Service Advisor

    4 weeks ago

    Ellesmere Port, United Kingdom Recruit Right Full time

    **Customer Service Advisor** **Salary £20,000 plus excellent benefits** **Cheshire Oaks** We are currently supporting our existing client with the recruitment of a Customer Service Assistant to joint he team at Cheshire Oaks. You will be part of a team that will ensure that we deliver an important level of service to all our client base when managing...

  • Customer Service Advisor

    2 months ago

    Port Talbot, United Kingdom Kier Group Full time

    We're looking for a Customer Service Advisor to join our Administration team based at Neath Port Talbot hospital. **Location**: On-site at Neath Port Talbot Hospital **Contract**: Full Time, permanent **What will you be responsible for?** As a Customer Service Advisor, you'll be working within the PFI team, supporting them in the performance of the...

  • Customer Service Advisor

    3 weeks ago

    Ellesmere Port, United Kingdom Hotgolf Limited Full time

    Hotgolf are looking for a Customer Service Advisor to join our busy team and help support our customers in a polite, efficient way. This is a full time role for which we are looking to recruit as soon as possible. The position requires someone who is quick to learn, preferably with experience communicating via on-line platforms ideally with an understanding...

  • Customer Service Advisor

    3 weeks ago

    Ellesmere Port, United Kingdom Recruit Right Full time

    **Job Title**:Customer Service Advisor **Salary**:£20725.38 **Location**:Cheshire Oaks Our client is on the lookout for an experienced customer service advisor to join their fast growing team. As a member of the customer service team, you will be involved in liaising between clients and service providers (law firms, lenders, and brokers) and provide the...

  • Customer Service Advisor

    4 weeks ago

    Port Talbot, United Kingdom Kier Group Full time

    We’re looking for a Customer Service Advisor to join our team on our Neath Port Talbot Hospital PFI contract. Within this role, you can enjoy exposure to exciting projects, a Rewards and Benefits package, progressions opportunities and even more. **Location**:Neath Port Talbot Hospital, Wales **Contract**:Permanent, full time - 40 hours per week, Monday...

  • Customer Service Advisor

    3 weeks ago

    Ellesmere Port, United Kingdom Swift Temps Full time

    We are currently looking for customer service advisors who will be working from home. You will need to have your own laptop or tablet (not macbook) You will be working from home booking vaccine appointments. You will need to have some customer service experience. Your working hours will be Monday - Friday 09.00 - 17.00 and alternate Saturdays 09.00...

  • Customer Service Advisor

    4 weeks ago

    Port Talbot, United Kingdom RSW Ltd Full time

    RSW are looking to recruit a Customer Service Advisor for a 3 month assignment. As a Customer Service Advisor, you will be responsible for providing efficient and effective administrative support to the Sales Team, Partners and Key Retailers including account Managers. You will liaise closely with all departments across the business, monitoring progress and...

  • Customer Service Advisor

    2 weeks ago

    St Peter Port, United Kingdom Experis LTD Full time

    Role:Customer Service Advisor (English/Dutch/French)Location: Belgium (Fully Remote working)Salary: € FlexibleThe companyOur client has got ambitious plans to expand, and are looking for enthusiastic, engaging people to help us build their brand in Europe from the ground up.Customer Service Advisor (English/Dutch/French)The roleThis Customer Service...

  • Customer Service Advisor

    3 weeks ago

    Ellesmere Port, United Kingdom NMS Recruit Full time

    A temporary Customer Service Advisor is required for this leading business based in Ellesmere Port. You will take inbound calls from customers, take order details and update the company database. Hours of work are Monday - Friday 9.00am-5.00pm and the pay rate on offer is £10.50-£11.00 per hour depending on experience. To be suitable for this role you...

  • Customer Service Advisor

    4 weeks ago

    Port Talbot, United Kingdom Montagne Jeunesse International Ltd Full time

    **We have an excellent Opportunity for an experienced Customer Service Advisor to join Montagne Jeunesse / 7th Heaven based in Port Talbot, South Wales on a 3 month contract.** Montagne Jeunesse is a leading entrepreneurial FMCG health and beauty business which sells its brands including 7th Heaven into 93 countries around the world. After a transformative...

  • Customer Service Advisor

    2 weeks ago

    Port Talbot, United Kingdom Montagne Jeunesse International Ltd Full time

    **We have an excellent Opportunity for an experienced Customer Service Advisor to join Montagne Jeunesse / 7th Heaven based in Port Talbot, South Wales on a full time permanent basis**_**.**_ Montagne Jeunesse is a leading entrepreneurial FMCG health and beauty business which sells its brands including 7th Heaven into 93 countries around the world. After a...

  • Customer Service Advisor

    6 days ago

    Port Talbot, United Kingdom Montagne Jeunesse International Ltd Full time

    **We have an excellent Opportunity for an experienced Customer Service Advisor to join Montagne Jeunesse / 7th Heaven based in Port Talbot, South Wales on a full time permanent basis**_**.**_ Montagne Jeunesse is a leading entrepreneurial FMCG health and beauty business which sells its brands including 7th Heaven into 93 countries around the world. After a...

  • Customer Service Advisor

    7 days ago

    Ellesmere Port, United Kingdom 3R Consulting Full time

    Customer Service Advisor - Travel **Salary**: £22,200 + 1.5x hourly rate on a weekend, and annual bonus. Hours: Operating hours from 08:00 - 20:00 Monday - Friday worked on a rota basis. You will be required to work a minimum of 13 Saturdays or Sundays in the year (paid at 1.5x the hourly rate) Benefits: Hybrid options, Social Events, Enhanced Annual...

  • Customer Service Advisor

    4 weeks ago

    Ellesmere Port, United Kingdom SGS Full time

    Company Description SGS is the global leader and innovator in inspection, verification, testing and certification services. Founded in 1878, SGS is recognized as the global benchmark in quality and integrity. Trusted all over the world, SGS is a market leader because we put 100% passion, pride and innovation into everything we do. We encourage new ideas. We...