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Customer Service Coordinator

3 months ago

Birmingham, Birmingham, United Kingdom HollyField Personnel Full time

Exciting Opportunity Alert

Customer Service Superstars Wanted Join a Thriving Team in Hams Hall and Kickstart Your Career Adventure

What's In Store for You?

  • Competitive Salary: £22,500 per annum
Job Type: 12 weeks temporary to permanent

  • Location: Hams Hall, Office Based
  • Fulltime: 40 hours per week (rotational shifts between 7:00 am 6:00 pm, Monday to Friday)

Perks That Will Make You Smile

  • No weekend work unless volunteered.
  • Latest finish at 6 pm, no late evening shifts.
  • Overtime Opportunities: Available at 1.5x basic rate.
  • 30 days annual leave.
  • Access to internal career portals with thousands of global vacancies for career advancement.
  • Access to a vast to certified training materials.
  • Work events within and outside of work, funded by the company.
  • High street and online discounts.
  • Support network covering financial, mental, and physical wellbeing.
  • Company Sick Pay.
  • Length of Service Awards.

The Role

  • Managing and resolving customer queries professionally
  • Processing customer orders promptly and accurately
  • Making outbound calls to verify and update customer information
  • Collaborating effectively with internal departments to address customer needs

Requirements:

  • Prior experience in customer service (retail, hospitality or officebased)
  • Ownership of a car due to the location
  • Excellent telephone etiquette and communication skills
  • Proficiency in keyboard operations with high accuracy
  • Capability to work both independently and as part of a team

Job Ref:
EN330