Customer Service Coordinator

11 hours ago


Birmingham, Birmingham, United Kingdom Maximus UK Full time
Job Summary

We are seeking a highly organized and customer-focused individual to join our team as a Customer Service Representative. In this role, you will be responsible for coordinating and overseeing the day-to-day operations of the Assessment Centre, ensuring seamless delivery of services to our customers.

Key Responsibilities
  • Manage appointment sessions to optimize productivity and customer service
  • Coordinate with clinical colleagues to ensure smooth running of assessments
  • Welcome and greet customers, providing a professional and courteous service
  • Arrange travel for customers who require assistance
  • Provide administrative support, including filing and record-keeping
  • Collaborate with other teams and stakeholders to ensure effective communication and workflow
  • Identify and resolve issues, escalating to senior staff as necessary
  • Contribute to the development and implementation of process improvements
Requirements
  • GCSE level or equivalent in Maths and English
  • IT literacy and Microsoft Office skills
  • Experience in customer-facing roles or administration
  • Excellent communication and interpersonal skills
  • Ability to work independently and as part of a team
  • Flexibility and adaptability in a fast-paced environment
What We Offer

As a Customer Service Representative with Maximus UK, you will have the opportunity to work in a dynamic and supportive team, contributing to the delivery of high-quality services to our customers. We offer a competitive salary and benefits package, as well as opportunities for professional development and growth.



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