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Customer Experience Advisor

3 months ago

Coventry, Coventry, United Kingdom Caresoft Full time

Job Title:
Customer Experience Advisor

Location:

Whitley, Coventry / Hybrid wokring (

Currently we do 3 days remote working and 2 office days (Tuesday & Wednesday), however this is at business discretion. All training will be on site and will last approximately 2-4 weeks (depending on how the individual is getting on)

Rate:
£23.20 ph via an Umbrella Company (Inside IR35) or £17.78 ph PAYE**
Employment Type: Contract (12 months)

Hours:
Standard 40 Hours Per Week

Reference:
J38712

Description**:

Skills Required:

  • Customer Service
  • Computerliterate
  • Timekeeping

Skills Preferred:

  • Being a knowledgeable expert in our client's brands and products identifying prospect customers and generate leads to the retailer network.
  • Identifying and manage any complaints on the initial contact and handover seamlessly to the Customer Solutions Team.
  • Verifying all contacts and update the SV-CRM system to ensure complete Data Protection Compliance.
  • Ensuring all contacts are captured in the SV-CRM systems to enable the Customer Experience Centre to be a valuable data source to the wider business.
  • Acting as a role model for our client's values, customer first principles and behaviours promoting a positive relationship between customers and retailers to ensure that a collaborative partnership with the retailer network is achieved.
  • Providing support to the retailer network to assist them in achieving a bestinclass service, driving customer loyalty and retention.
  • Ensuring the retailer network follow all of the correct processes and procedures.
  • Supporting ongoing marketing activities, working closely with the Marketing Team.
  • Achieving positive results that generates high customer satisfaction.

Experience Required:

  • Strong stakeholder negotiation skills.
  • Numerate with excellent attention to detail with the ability to outline information in a straightforward manner.
  • Results orientated with a determination to make things happen.
  • Ability to identify opportunities for improvements and implement change.
  • Excellent time management skills, able to work on multiple tasks and deliver results to agreed schedules.
  • Ability to understand, interpret and action improvements.
  • Strong decision making and problem solving skills.
  • Ability to make quick and competent decisions.

Experience Preferred:

  • Call Centre experience.

Additional Information:

This role is INSIDE IR35
Do not miss out on your chance of interview - **APPLY NOW