Receptionist

2 weeks ago


Birmingham, Birmingham, United Kingdom Gold Care Homes Full time

About our Home

CQC rated us good
Lucton House offers first-class care for residents with 51 beds in self-contained apartments.

Each one of our residents benefits from unique, personalised care, designed to make their stay with us as enjoyable and fulfilling as possible.


Duties and Responsibilities

  • To act as first point of contact to the Home by answering the phone and operating a small telephone switchboard receiving and transferring calls, recording and passing on accurate messages where necessary.
  • To deal with queries from the public and customers
  • To monitor visitor access and maintain security awareness
  • To provide general administrative and clerical support
  • Receive and greet visitors and members of the public and respond to their enquiries, and escort them to their meetings etc.
  • Receive deliveries and arrange for their distribution.
  • Typing of documents including letters, minutes, charts, notices etc
  • Keeping the reception area tidy and its notice boards up to date.
  • Book transport as required.
  • Dealing with post and distributing to relevant departments, people.
  • Setting up meeting facilities
  • Arranging for catering for meetings and daily office use
  • Undertake all preemployment checks (references, DBS, etc.) and proactively supporting the onboarding process.
  • Maintaining employees file records uptodate by updating changes in employee detail or status in a timely manner.
  • Arrange meetings, process confidential reports and documents, filing electronic and hard copy, tracking deadlines and taking action as required
  • Additional administration duties may be requested from different departments

Requirements:

  • At least one year's experience of switchboard/receptionist duties.
  • The ability to remain calm, helpful and courteous whilst providing professional services to callers, visitors, residents and fellow work colleagues.
  • Good Time Management
  • Excellent communication skills with the ability to communicate at all levels and with a pleasant telephone manner
  • An organized approach and good attention to detail
  • Good IT skills including Excel, Word, Outlook and PowerPoint

What we offer:

  • Refer a friend scheme
  • Perkbox
  • Paid annual leave
  • Friendly teams
  • Career progression opportunities within a growing company


If this sounds appealing to you and you believe you would enjoy working with us to make a difference in people's lives, please apply.


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