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Receptionist

3 months ago

Birmingham, Birmingham, United Kingdom Country Court Full time

Receptionist - Required at Heartlands Nursing Home, Birmingham B26, Part of the Country Court Family

Hours:
Days 37.5 Hours per week (Shift Times 09:00-17:00 Monday to Friday)


Heartlands Nursing Home is one of the leading care homes in Birmingham & we specialise in providing individualised residential, dementia & nursing care that supports residents with their personal needs.

Our dedicated team led by the manager help create a warm, homely atmosphere and help create special memories for the residents.


ABOUT THE RECEPTIONIST ROLE


Our receptionists are key in providing our colleagues with support in a multitude of areas including filing, maintaining personal records for both staff and Residents, answering the telephone, greeting new visitors to the Home, providing diary management assistance, clerical support and working with our activities team.


You will need to have acute attention to detail, excellent customer service & communication skills, be a real team player, adaptable, have excellent computer skills and knowledge, be positive and have the ability to build relationships easily with people from all walks of life.


ABOUT YOU
As the receptionist you will be the first person everyone meets in our luxury care home, so we are looking for someone with fantastic customer service and a warm, welcoming personality

  • Previous experience as a receptionist or administration support.
  • Experience in providing face to face customer service.
  • Ability to meet deadlines as required & prioritise work.
  • Ability to warmly and professionally communicate both verbally and in writing.

JOINING THE COUNTRY COURT CARE FAMILY


We're proud to be a family run business that's grown over the years to a family of 2,500+ employees and over 35 care homes.

We're passionate about providing 5* care to our residents. From bistros to pubs and cinema rooms to spas - we've created extraordinary care homes so we're looking for extraordinary people to join our team

IN RETURN
You'll be joining a family business and will benefit from our generous range of benefits which include:

  • 28 days holiday (FTE) (including bank holidays)
  • Annual pay reviews, pension contributions & enhanced bank holiday rates
  • Supportive and bespoke Induction Training Programmes, ongoing training and development and nationally recognised qualifications
  • Refer a friend or resident bonus scheme
  • Pension Contributions & a range of excellent discounts for shops, restaurants, days out & more.
  • Annual Staff Awards Programme across all our Homes celebrating our great staff
  • Subject to Terms and Conditions

PLEASE NOTE:

**All applicants must already hold the legal right to work in the UK and if successful will need to provide evidence.