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Administrator
3 months ago
Fixed term contract until January 2024
Starting on the following dates:
14th August, 4th September and 1st October
- Undertake outbound calls to existing and prospect retailers to reduce noncompliance.
- Support internal and external colleagues by undertaking outbound calls and handling escalations effectively.
- Provide thorough training to retailers to reduce noncompliance and better understanding of terminal processes.
- Ensure queries, issues and complaints are resolved in a timely manner, within agreed SLAs, escalating when required.
- Handle queries relating to site change of ownership, installs, decommissions and suspends in a timely manner.
- Deal with queries from newly established or test clients.
- Issue training to new starters and existing colleagues when required.
- Implement excellent retailer, customer and client care at all times.
- Portray a positive image of the company always maintaining a professional manner when communicating with retailers, customers and clients.
- Build and develop strong working relationships with retailers.
Attributes:
- Excellent interpersonal & verbal communication skills with the ability to liaise with a diverse group of retailers.
- A wellorganised individual who is selfmotivated and confident and can work well, even when under pressure.
- Someone who possesses a flexible approach to work and welcomes and adapts easily to change.
- Ability to use initiative when needed and take the lead.
- Someone who works well without close supervision after full training.
- Ability to work within set guidelines and follow procedures.
- A good listener who can quickly identify the issue and provide accurate guidance on its resolution.
- Competent use of Microsoft systems (especially Excel) and other planning tools
- Experience of dealing with internal and external customers ensuring that customer satisfaction is achieved at all times.
- Used to working in a fast paced environment that can at times be demanding.
- The ability to work weekends on a rota basis
Description
Undertake outbound calls to existing and prospect retailers to reduce non-compliance.
Key Responsibilities
To provide professional, comprehensive & flexible outbound call and administrational support to the Parcels team.
Job Types:
Full-time, Contract
