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Witness Service Team Leader
3 months ago
Location:
The postholder will need to be able to travel to Sefton Magistrates' Court and Wirral Magistrates' Court
Citizens Advice offers confidential advice online, over the phone, and in person, for free.
Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward - whoever they are, and whatever their problem.
Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives - from debt to evictions to trouble at work - and you can be key to them getting the support they need in the quickest, easiest, and most effective way.
About us
The Witness Service has over 260 staff and 3000 volunteers and offers free, independent, impartial and confidential support and information to 15,000 witnesses each month to give evidence in every criminal court in England and Wales.
Equity, Diversity and Inclusion (EDI) is of strategic importance within the organisation and recognised as integral to all we do as a service.
The Role
As Team Leader (Court Services) you will be in a crucial role, responsible for the effective delivery of the Witness Service within Sefton Magistrates' Court and Wirral Magistrates' Court.
Your time will be be split between the two courts.
You will manage, motivate and develop a team of volunteers who support witnesses in their journey through the criminal justice system.
You will also develop and maintain key local stakeholder relationships with a view to promoting partnership working, and enhancing service delivery standards and effectiveness.
Who we are looking for
We look for people to help us improve and transform our organisation.
We can offer you the opportunity to make a genuine impact and create lasting change within an organisation that makes a difference in the lives of millions of people every year.
Are you an experienced manager of staff or volunteers looking for a new opportunity? We are looking for someone who is a great motivator and thrives on leading teams to deliver positive outcomes.
To apply
To apply, please submit an anonymous CV and a cover letter that addresses how you meet the following criteria:
- Proven experience of effectively managing and developing performance of a team of volunteers and/or staff, including recruitment, and supporting staff and/or volunteers in dealing with difficult situations.
- Proven experience of monitoring and maintaining service delivery of a team against agreed targets, identifying opportunities for improvement and implementing change to achieve this improvement through effective planning.
- Evidence of having built and developed effective and beneficial working relationships with external and internal stakeholders.
The National Citizens Advice Operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales.
Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.
This vacancy closes at 23.59 on the closing date.For more information about the organisation, our values and benefits please see the following link - **Information, values and benefits
