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Ecommerce Assistant Manager
2 weeks ago
Job Title: Ecommerce Assistant Manager - Operations
Company: The National Trust
We are on the lookout for an Ecommerce Assistant Manager - Operations to become part of our team.
You'll be supporting the E-commerce Manager and the team in the daily operations of our online shop, ensuring it plays a vital role in engaging customers and providing a seamless experience.
What the Role Entails:
- Collaborating with various teams to be the face of the e-commerce channel.
- Working closely with buying and merchandising to enhance the retail offerings.
- Monitoring customer feedback and researching competitors to keep the online shop up-to-date.
- Managing relationships with fulfilment agency and call centre teams.
- Creating operational processes to enhance efficiencies and customer service while reducing costs.
Qualifications We Seek:
- Being a team player able to work independently.
- Well-organized and adaptable.
- Customer-centric with a good grasp of excellent customer experience.
- Open to acquiring new skills.
- Having a positive outlook.
About the Company:
The National Trust holds the motto 'For everyone, for ever' dearly, striving to nurture an inclusive environment where everyone feels valued. Diversity is key, and we encourage individuals from all backgrounds to join our teams.
Benefits Package Includes:
- Up to 10% basic salary pension scheme
- Free entry to National Trust sites for you, a guest, and your children under 18
- Tax-free childcare scheme
- Rental deposit loan scheme
- Season ticket loan
- EV car lease scheme
- Perks at work discounts like gym memberships and cinema discounts
- Up to 32 days holiday allowance plus holiday purchase scheme
- Flexible working options
- Employee assistance programme
- Free parking at most Trust locations
Explore more about the benefits we offer to aid your development.
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