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Ecommerce Assistant Manager

3 months ago

Swindon, Swindon, United Kingdom National Trust Full time

Summary

We're looking for a Ecommerce Assistant Manager - Operations to join our team. You'll assist the E-commerce Manager and wider team in the day-to-day operations of the ecommerce online shop. Ensuring that the online shop is a key source of engagement, and the customer experience is seamless from start to finish.

What it's like to work here

Reporting to the e-commerce manager, you'll be part of a small team working from home, with at least one day dedicated to working from our head office, based in Swindon.We want you to learn, discover and develop your career. And we'll do everything we can to offer you the training and support you need to achieve your goals. Your contractual location will be our head office in Swindon and there will be an expectation for you to attend the office. However, there is flexibility on where you are based at other times. You will be required to work at a National Trust location for 40-60% of your working week. This will be discussed in more detail at interview.

What you'll be doing

Assisting the e-commerce manager and teams across various departments, you'll be the ambassador for the e-commerce channel.As part of this role, you'll work closely with the buying and merchandising team to grow the retail offer, by providing data for analysis and assisting in the planning and management of product photography. You'll also have the chance to monitor customer feedback and regularly research our competitors, as this will be an essential part in keeping the online shop looking fresh and replenished. It doesn't end there, you will also be managing and building relationships with our fulfilment agency, and call centre teams. Assisting in the creation of operational processes which optimise efficiencies, deliver great customer service, drive income, and reduce costs.

Who we're looking for

You can view the full role profile for this role in the document attached. You don't need to have all the knowledge, skills and experience listed in the role profile; this is just to show a full picture of what is possible in this role. We'd love to hear from you if you have:
•A team player who can work on your own initiative.
•Well organised and adaptable.
•Customer focused with an understanding of what a great customer experience looks like.
•Willing to learn new skills.
•Have a positive attitude.

The package

The National Trust has the motto 'For everyone, for ever' at its heart. We're working hard to create an inclusive culture, where everyone feels they belong. It's important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we're for everyone, we want everyone to be welcome in our teams too.


•Substantial pension scheme of up to 10% basic salary


•Free entry to National Trust places for you, a guest and your children (under 18)


•Tax-free childcare scheme


•Rental deposit loan scheme


•Season ticket loan


•EV car lease scheme


•Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts


•Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.


•Flexible working whenever possible


•Employee assistance programme


•Free parking at most Trust places