Agent / Aura Host

2 weeks ago

London, Greater London, United Kingdom Guest Experience Full time

"The world is yours with Meliá"


Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless.

It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.


It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you.

Do you dare to be the owner of your professional career in an inspiring world? ??

Aura Host:

  • Ensure the customer experience, personalizing their stay, anticipating their needs and exceeding their expectations.
  • Efficiently use the different customer experience management tools. Be aware of the Voice of the Customer results, complying with the defined improvement plans.
  • Manage the guests' digital experience, according to the global strategy.
  • Manage customer incidents, following the established protocols.
  • Comply with Sensory Architecture in the different areas of the hotel, in terms of lighting, decoration, aroma and background music.
  • Verify material orders following the set product guidelines, for better optimization of economic resources

(I understand that this is not an exhaustive description of my duties & this document is constantly changing & being updated)

Because belonging to the great Meliá family is being VIP
You will enjoy
My MeliáRewards which is the exclusive loyalty program for our employees with exclusive benefits and advantages.


In addition, enjoy the
My MeliáBenefits program: with flexible remuneration, exclusive discounts on a variety of products and services, active and healthy lifestyles, and charitable initiatives.

Be as proud to belong to Meliá as we are of you ?

Our Benefits Package Includes:
-
Competitive Salary:

-
Holidays: 28 days' holiday including 8 public holidays
-
Contributory pension scheme and Life Assurance:


  • Discounted dental and health cover with HSF:
-
Personal Development: programs designed to support your career right from the start, with unlimited access to online learning platform
-
High street discounts: with Perks at Work

At Meliá we are all VIP ?

Great professionals who make everyday life easier and exceptional.

From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.


Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you,
VIP People.

We are an equal opportunity employer and value diversity.

We do not discriminate on the basis of disability, race, religion, age, or any other basis protected under federal, state, or local laws.

We believe that diversity and inclusion among our teammates are critical to our success as a global company.

If you want to be "
Very Inspiring People", follow us on:

INSTAGRAM - TWITTER - LINKEDIN - INDEED - GLASSDOOR

INDFOH

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