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Customer Support

3 months ago

London, Greater London, United Kingdom Principle HR Full time

Location- London- Discipline:

  • Technology
  • Salary:

Contact name:

  • Sowmya Rajendra
  • Job ref:

Published:
- about 2 hours agoOur client is a dynamic global leader in Computer software and currently has an exciting position open for an experienced Customer Service Representative to support their rapidly growing customer base.

The Offer

  • Competitive salary of £30k per year
  • 12 months contract with the view to extending
- inside IR35 (PAYE - paid weekly)

  • Hybrid working 23 days per week in the offices in Staines, Surrey
  • The opportunity to join a fun, dynamic, and highperforming team

The Role

Your Profile

  • Prior experience working in a helpdesk environment over the phone, using technical skills to resolve enduser issues on a firstcall resolution basis.
  • The ability to ask clear and precise questions of the customer to ascertain the exact details of the problem.
  • Basic understanding of ITIL Skills and business processes.
  • ServiceNow experience would be an advantage