Customer & Engagement Officer
7 days ago
- City/Town
- Nottingham
Building/Site
- Trentside Offices
Grade
- Staff Grade
- Post Type
- Fixed Term
Working Pattern
- Full Time, Part Time/Job Share, Compressed Hours
Role Type
- Administration / Corporate Support
- Salary Minimum £29,706 Prorata
Job description
- Effective engagement is key in helping us protect and improve our environment. Working with government, local authorities, business, specialist groups and local communities, we are committed to promoting equality and inclusion in all we do, making the environment a better place for people and wildlife.
- Giving the Environment Agency a clear voice and message, protecting and enhancing our reputation.
- Consulting with communities on the environmental impacts of industry, business and infrastructure projects
- Assisting advisors on engagement plans and advising internal teams on techniques, influencing engagement where necessary and advocating for early and timely engagement
- Supporting the customer officers in delivering quality response to freedom of information requests.
You will be required to have an incident role and make yourself available to respond to incidents or provide business continuity support during an incident.
This may attract an additional payment and full training and alternative working arrangements will be available to support you with your incident role.
- The team
- The Customers&Engagement team are a busy and fast paced team that works with others to deliver excellent customer service in the East Midlands Area. We are the corner stone of the area, supporting the business by managing our relationship with communities, MPs and the general public. We manage a diverse range of requests from active and informed customers and are essential to business delivery by providing support and guidance to our area teams and ALT.
Experience/skills required
- You will be able to demonstrate:
- Proven experience of communicating and engaging effectively, using a range of appropriate methods and techniques
- Building and maintaining effective relationships and networks inside and outside your organisation
- How effective engagement can contribute to behaviour change
- Success working in a fast paced and changeable environment
- Confidence with new technologies to support engagement in a changing world
- A great mix of team working and independence
- An understanding of public consultation and equalities analysis.
- Knowledge of Freedom of information and its importance to the business.
- Contact and additional information
- This post is a temporary post until 30 September 2024. The place of work will be Trentside offices and there is an expectation to co locate weekly.
Interviews are scheduled to take place at Trentside offices in June.
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